There are now many organisations offering managed testing and QA services, with the promise of in-depth technical and testing skills, cost savings, flexibility, accelerated delivery, and better quality.

While these contracts are entered into with the best intentions, all too often these seemingly great deals soon begin to feel expensive, inflexible, and no longer targeted to the needs of the organisation. Control of how well solutions are being tested, and the continuity of value delivery, must essentially be maintained.

Anyone considering or using outsourced testing services will want to avoid the pitfalls experienced by others via proven methods of management and working. This webinar explores some practical management techniques for setting up, or rejuvenating testing managed service arrangements, including supplier management and measurement, and tools that make outsourcing testing work a success for the customer.