AI without workflows is just expensive advice Most companies have AI but few have the data to ground it, the workflows to deploy it, and the security to govern it. Super Intelligence Control Tower is built for all of it. So AI doesn't just think, it acts. Explore Control Tower Request Demo   Introducing The conversational AI service desk Create automations using plain language. Resolve employee requests in Slack, Microsoft Teams, and email. Stand Flow up in a day. Deliver value from day one. Video CTA Explore Flow Everyone builds here Save your spot to get hands-on at now[dev]26 Join us Nov 4–5, 2026, at now[dev], a hands‑on event where developers of all skill levels create real solutions with the engineers behind the platform. You won't just watch. You'll build. Video CTA Register Now
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85%
 of the Fortune 500®      98%
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 workflows                ServiceNow is the Super Intelligence Control Tower for business reinvention Explore Platform Discover ServiceNow Otto Sense any data Your enterprise data contextualized in real-time. Now AI understands your business, not just the internet. Decide with context Any AI model, grounded in your enterprise context and data to make aligned, auditable decisions. Act across workflows Autonomous workflows execute across every application and department, turning AI into real business outcomes. Secure at scale Built-in guardrails ensure every AI action and identity is secure, compliant, and approved as it happens. Meet ServiceNow Otto The AI assistant for work. You ask. ServiceNow Otto™ handles it end to end, following how your business operates. It works across every system, every department, every workflow that keeps your business moving. Learn More
This is what business transformation looks like 5M ServiceNow workflows per month. Video CTA Learn More 2.5M AI-powered interactions in less than a year. Video CTA Learn More 25% faster customer response time. Video CTA Learn More 66% reduction in IT service costs. Video CTA Learn More 97% routing accuracy for the AI Agent. Video CTA Learn More See why the world’s top organizations choose ServiceNow Ranked #1 in the Building and Managing AI Agents Use Case Video CTA A 6x Consecutive Leader in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms Video CTA ServiceNow named a Leader in 8 Gartner® Magic Quadrant™ Reports Video CTA ServiceNow named a Leader in the 9 Forrester Wave™ Reports Q1, Q2, Q3, Q4 2025, Q2, Q4 2024, and Q4 2023 Video CTA

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Drew Kraus, Francesco Vicchi, Jim Robinson, 27 October 2025
Gartner, Magic Quadrant for Business Orchestration and Automation Technologies, Saikat Ray, Tushar Srivastava, Marc Kerremans, Arthur Villa, Cathy Tornbohm, Sachin Joshi, 15 October 2025
Gartner, Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Ankita Hundal, Rich Doheny, 2 September 2025
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Akash Jain, Kyle Davis, Adrian Leow, 28 July 2025
Gartner, Magic Quadrant for SaaS Management Platforms, Tom Cipolla, Todd Larivee, Lina Al Dana, 18 June 2026
Gartner, Magic Quadrant for AI Governance Platforms, Lauren Kornutick, Sumit Agarwal, Priya Sundararaman, Nader Henein, Brandon Medford, 16 June 2026
Gartner, Magic Quadrant for Workplace Experience Applications, Sohail Majumdar, Christopher Trueman, 6 April 2026
Gartner, Magic Quadrant for CPS Protection Platforms, Katell Thielemann, Ruggero Contu, Wam Voster, Sumit Rajput, 3 March 2026

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The Forrester Wave™: Enterprise Service Management, Q4 2025
The Forrester Wave™: Digital Process Automation Software, Q3 2025
The Forrester Wave™: Unified Vulnerability Management Solutions, Q3 2025
The Forrester Wave™: Value Stream Management Solutions, Q2 2025
The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2025
The Forrester Wave™: Software Asset Management Solutions, Q1 2025
The Forrester Wave™: Task-Centric Automation Software, Q4 2024
The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024
The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity here.
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What’s new now View Workflow View Analyst Reports REPORT Enterprise AI Maturity Index 2026 See how 6,500 leaders and employees across 19 countries measured their Al progress. Learn what Pacesetters did differently and follow their roadmap. Video CTA Read Report ANNOUNCEMENT Meet ServiceNow Otto, the new way to put AI to work Video CTA Read Press Release BLUEPRINT ServiceNow’s Blueprint for Agentic Business Video CTA Get Blueprint REPORT The CX Shift: A Study of Customer Expectations in the AI Era Video CTA Read Report Let’s put AI to work Explore all the ways ServiceNow can put AI to work for your people. Connect with us Talk to a ServiceNow expert and see how a single platform can solve your most pressing needs. Explore demos See it in action. Get hands-on with the ServiceNow AI Platform.
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