Welcome to Ticketmaster Help
I haven't received (or accidentally deleted) the email I need to print my TicketFast tickets. What do I do?
Online Orders: No email? No problem! Print your tickets right now when you sign in to your My Ticketmaster account:
Is your event today? Give us a call at 800-653-8000 - we won't let you miss it.
1) Click "My Ticketmaster" at the top of Ticketmaster.com
2) Click "Print My Tickets" under "My Account" on the right
Is your event today? Give us a call at 800-653-8000 - we won't let you miss it.
I can't print my TicketFast tickets. What do I do?
Please make sure you're using Adobe Acrobat Reader 5.0 or higher. You can get it for free here. And if you're using Microsoft Internet Explorer, please make sure it's version 5.5 or higher. Upgrade for free here.
Still can't print? Click here to tell us and someone from Ticketmaster Fan Support will come to the rescue!
Is your event today? Give us a call at 800-653-8000 - we won't let you miss it.
Still can't print? Click here to tell us and someone from Ticketmaster Fan Support will come to the rescue!
Is your event today? Give us a call at 800-653-8000 - we won't let you miss it.
I haven't received my tickets in the mail yet. What do I do?
We hate delays as much as you do. While our goal is to have your tickets in your mailbox within two weeks of purchase, a surprise holdup can slow things down.
If it's two days before the event and you're still waiting for your tickets, please call us at 800-653-8000 and we'll make sure you can pick them up at the venue's will call window (no extra charge).*
If you have more time before the event but want to switch from mail to another delivery option, click here to request TicketFast or UPS (both for a small fee).* With TicketFast you can print your tickets right away by signing in to your My Ticketmaster account (just click "My Ticketmaster" at the top of Ticketmaster.com, then click "Print My Tickets" under "My Account" on the right).
*If your tickets arrive in the mail in the meantime, tear them up! Once we make other delivery arrangements, we cancel the original barcodes.
If it's two days before the event and you're still waiting for your tickets, please call us at 800-653-8000 and we'll make sure you can pick them up at the venue's will call window (no extra charge).*
If you have more time before the event but want to switch from mail to another delivery option, click here to request TicketFast or UPS (both for a small fee).* With TicketFast you can print your tickets right away by signing in to your My Ticketmaster account (just click "My Ticketmaster" at the top of Ticketmaster.com, then click "Print My Tickets" under "My Account" on the right).
*If your tickets arrive in the mail in the meantime, tear them up! Once we make other delivery arrangements, we cancel the original barcodes.
My event was canceled or rescheduled. Can I get a refund?
We're fans too, and when an artist, team, venue, or promoter cancels or postpones an event we feel your pain! So we work hard to make refunds as painless as possible.
If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including facility and convenience fees, on the same payment method used for purchase. (Delivery fees - UPS, TicketFast - and order processing fees are non-refundable; order processing fees are refunded for events in Canada.) If you bought your tickets at a retail outlet, please return them at the same location.
If your event was rescheduled, we'll contact you with the new date and time ASAP. Can't make it? The decision to issue refunds for rescheduled events is up to the individual artist, team, venue, or promoter, but we'll do everything we can to help! Just click here to contact us.
See a list of canceled and rescheduled events.
If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including facility and convenience fees, on the same payment method used for purchase. (Delivery fees - UPS, TicketFast - and order processing fees are non-refundable; order processing fees are refunded for events in Canada.) If you bought your tickets at a retail outlet, please return them at the same location.
If your event was rescheduled, we'll contact you with the new date and time ASAP. Can't make it? The decision to issue refunds for rescheduled events is up to the individual artist, team, venue, or promoter, but we'll do everything we can to help! Just click here to contact us.
See a list of canceled and rescheduled events.
What's the deal with paperless tickets?
What is paperless ticketing?
When you go paperless (available on select events), you get through the gate with two things you're carrying around already: your photo ID and your credit card. No paper tickets means no forgetting them on the kitchen counter!
At the gate they'll swipe the credit card you used for purchase (you won't be charged again), check your ID, and hand you a slip of paper with your seat location on it. Easy.
At the gate they'll swipe the credit card you used for purchase (you won't be charged again), check your ID, and hand you a slip of paper with your seat location on it. Easy.
What happens at the gate?
It's pretty much the same as picking up tickets at a movie theater kiosk or picking up your boarding pass at an airport kiosk. All it takes is a credit card swipe (you won't be charged again) and a quick photo ID check to admit you and your party! You'll get a slip of paper with your seat locations on it so you know where you're going.
Is there a special process for buying paperless tickets?
Nope, when paperless tickets are offered for an event you buy them the same way you buy regular paper tickets or TicketFast (print-at-home) tickets: with your credit card at Ticketmaster.com or with Charge-by-Phone. That credit card becomes your "ticket" in; just bring the card and your photo ID to the venue.
Can I buy paperless tickets with my virtual credit card?
Sorry, you can't use a virtual credit card number to pay for paperless tickets because there'd be nothing to swipe at the gate to get you in! (Swiping does not charge you again.)
What if I lose the credit card I used to buy my paperless tickets, or it expires?
Don't worry, you can still get in!
If your event is more than two days away, contact us by clicking here and we'll make sure you breeze through the gate no problem.
If your event is sooner, please go straight to the venue box office with your new credit card, your photo ID, and your Ticketmaster order number and they'll get you in. Don't have your new card yet? Call us!
If your event is more than two days away, contact us by clicking here and we'll make sure you breeze through the gate no problem.
If your event is sooner, please go straight to the venue box office with your new credit card, your photo ID, and your Ticketmaster order number and they'll get you in. Don't have your new card yet? Call us!
If I buy the tickets for me and my friends, how do they get in?
The credit used to buy paperless tickets acts as the one and only ticket for your entire party, which means everyone must enter together. So make sure that friend who's always late arrives on time!
Will I be charged again when they swipe my credit card at the gate?
Absolutely, positively not! The swipe at the gate just confirms your purchase; you will not be charged again.
What if I forget my credit card?
The credit card you use to purchase your ticket IS your ticket so don't leave home without it, or your photo ID! You need both of those things to get in because no paper ticket will be printed.
What if someone in my party arrives late?
If you can't travel to the event together, you'll have to hang out till everyone gets there - your entire party must enter at the same time once the credit card used to purchase the tickets is swiped. Encourage your friends to arrive on time!
If I don't have paper tickets, how will I know where I'm sitting?
After your credit card is swiped at the gate, you'll get a slip of paper with your seat locations on it so you know exactly where you're going.
Can I buy paperless tickets from other ticket sellers?
Only Ticketmaster sells official paperless tickets to Ticketmaster events.
Can I sell my paperless tickets on TicketExchange?
That depends - the artist, venue, and promoter make that decision for their events. If they OK it, you can post your paperless tickets on TicketExchange through the "Sell Tickets" tab on the event page on Ticketmaster.com, or from "Order History" inside your My Ticketmaster account.
I posted my paperless tickets for sale on TicketExchange but I don't see them. Where are they?
All paperless tickets posted for sale on TicketExchange appear at 10 AM local time the following day. Please check back then to see your tickets.
I bought tickets but I can't go to the event. Can I get a refund?
While some artists, teams, venues, etc. let us take tickets back and issue refunds if something comes up and you can't make it, unfortunately "No Refunds" is standard policy for most. While we're working to change that, we'll do everything we can to help you in the meantime! Just contact us by clicking here.
Where can I view my ticket purchases?
Online Orders
Most tickets bought on Ticketmaster.com and LiveNation.com will automatically appear in your My Ticketmaster account. Click "My Ticketmaster" at the top right of any page on our site and sign in to view the tickets under "Order History." You can confirm your purchase along with delivery status, seat locations, total charges, and more!
Phone Orders
Sign in to your My Ticketmaster account, click "Order History" on the right, and use "Search for Phone or Online Orders" located at the bottom of the page. Just enter your phone and credit card numbers (exactly as you entered them when you bought your tickets), select the state where the event takes place, and presto! Don't have a My Ticketmaster account yet? Get yours now!
Most tickets bought on Ticketmaster.com and LiveNation.com will automatically appear in your My Ticketmaster account. Click "My Ticketmaster" at the top right of any page on our site and sign in to view the tickets under "Order History." You can confirm your purchase along with delivery status, seat locations, total charges, and more!
Phone Orders
Sign in to your My Ticketmaster account, click "Order History" on the right, and use "Search for Phone or Online Orders" located at the bottom of the page. Just enter your phone and credit card numbers (exactly as you entered them when you bought your tickets), select the state where the event takes place, and presto! Don't have a My Ticketmaster account yet? Get yours now!
How do internet presales work?
Internet presales give you exclusive online access to tickets before they go on sale to the general public! Presales are open to specific groups of fans, such as fan club members or season ticket holders, and to participate you need a password, which is provided by the artist, team, venue, or promoter.
Ticketmaster doesn't provide and can't supply passwords - sorry! - and the password for your My Ticketmaster account isn't valid for presales. Please look for all presale info on the ticket ordering page for your event.
The number of presale tickets up for grabs is limited because not all of the seats in the venue are part of the presale. The good news is that if you don't score presale tickets, you still have a chance to get tickets during the general public onsale.
Ticketmaster doesn't provide and can't supply passwords - sorry! - and the password for your My Ticketmaster account isn't valid for presales. Please look for all presale info on the ticket ordering page for your event.
The number of presale tickets up for grabs is limited because not all of the seats in the venue are part of the presale. The good news is that if you don't score presale tickets, you still have a chance to get tickets during the general public onsale.
My tickets were lost, stolen, or destroyed. What do I do?
If the tickets you bought online or by phone are lost, stolen, damaged, or destroyed, please contact us by clicking here. Our Fan Support team is happy to help! Make sure you have your order confirmation number or the credit card you used to buy the tickets handy.
For damaged or destroyed TicketFast (print-at-home) tickets, just print again from the link in your confirmation email or your My Ticketmaster account.
For damaged or destroyed TicketFast (print-at-home) tickets, just print again from the link in your confirmation email or your My Ticketmaster account.
Where do I pick up will call tickets?
The will call window should be easy to find - it's usually near the venue's main entrance - and will call tickets are typically available an hour before the event.
Please don't leave home without these three things - you'll need them to claim your tickets!
• Your photo ID
• Your Ticketmaster order number
• The credit card you used to buy the tickets
If you prefer to pick up your tickets before the day of the event, please contact the venue for box office rules and hours.
For events in Canada: You have the option to pick up your tickets at a Canadian Ticket Centre, even if you selected will call as your delivery option.
Please don't leave home without these three things - you'll need them to claim your tickets!
• Your photo ID
• Your Ticketmaster order number
• The credit card you used to buy the tickets
If you prefer to pick up your tickets before the day of the event, please contact the venue for box office rules and hours.
For events in Canada: You have the option to pick up your tickets at a Canadian Ticket Centre, even if you selected will call as your delivery option.
Note: Click "Search All FAQs" for late-breaking news, including canceled and postponed shows.
