Dear Apple Support,I am requesting your assistance regarding a charge made through the DustGuard application and would like to request a refund.I attempted to request a refund through Apple’s refund system. However, DustGuard does not appear as an eligible purchase in my Apple refund history. The system shows this purchase as free, although my bank account was actually charged $20. Neither it is shown in the subscriptions. I have confirmation of this payment from my bank.I have also contacted the DustGuard application directly and tried to request a refund and the cancellation of the subscription, but they do not answer.I did not intend to purchase this service and I do not wish to use the application. I misunderstood the offer and only realized afterward that a significant payment had been charged. I have not received the service value that would justify this charge and would like to cancel any subscription or access associated with this payment.I kindly ask Apple Support to investigate this situation and advise me on the appropriate refund procedure, as the payment was charged but the Apple refund system does not recognize the transaction as a paid purchase.I can provide screenshots of:* the Apple refund page showing that the purchase appears as free;* the bank confirmation showing the actual charge of $20* the emails I have sent to the app support.Thank you very much for your assistance. I would appreciate your help in resolving this matter and receiving a refund to my original payment method.Kind regards,Maria

Dear Apple Support,I am requesting your assistance regarding a charge made through the Glam Guide application and would like to request a refund.I attempted to request a refund through Apple’s refund system by selecting the reason that the purchase was made accidentally. However, Glam Guide does not appear as an eligible purchase in my Apple refund history. The system shows this purchase as free, although my bank account was actually charged approximately €80. I have confirmation of this payment from my bank.I have also contacted the Glam Guide application directly and tried to request a refund through their process. I have screenshots showing that the application redirects me through different options, including providing feedback and improvement suggestions, but it does not provide a clear option to receive a refund. Instead, it offers continued access, including a lifetime account option, rather than returning the charged amount.I did not intend to purchase this service and I do not wish to use the application. I misunderstood the offer and only realized afterward that a significant payment had been charged. I have not received the service value that would justify this charge and would like to cancel any subscription or access associated with this payment.I kindly ask Apple Support to investigate this situation and advise me on the appropriate refund procedure, as the payment was charged but the Apple refund system does not recognize the transaction as a paid purchase.I can provide screenshots of:* the Apple refund page showing that the purchase appears as free;* the bank confirmation showing the actual charge of approximately €80;* the Glam Guide refund process showing that a refund option is not available.Thank you very much for your assistance. I would appreciate your help in resolving this matter and receiving a refund to my original payment method.Kind regards,Olena.

Apple specifically tells me to contact Apple Support directly because my issue can no longer be resolved through Report a Problem. However, I cannot find any actual way to contact a support representative.The Apple Support website and app keep redirecting me back to the same automated pages that cannot resolve my issue. I also tried Message Apple, but it says that this service is not available in Ukraine.If Apple instructs customers to contact Support directly, there should be a clear and accessible way to actually do that. How am I supposed to contact a real Apple Support representative?

Dear Apple Support,I'm experiencing an issue with a subscription to the app "Hula." I deleted the app during the trial period, yet it's attempting to charge my account. The payment is blocked by my bank, but this failed transaction is now preventing updates for fully paid and installed apps.Moreover, the app did not clearly inform about key usage limitations before installation, which severely impacted usability. I consider this misleading and potentially fraudulent behavior by the developer.Due to this, my ability to use my Apple device is restricted through no fault of my own. I respectfully request that Apple cancels the pending charge, restores full access to app updates, and investigates the app for deceptive practices.Sincerely,Halyna Rubets