New name, new design, same app. The First Alert app is now Resideo Connect. No action is required. Your devices, settings, and account information remain unchanged.
Welcome to Resideo Connect. Formerly the First Alert app, Resideo Connect introduces a refreshed look and feel while continuing to deliver the same trusted experience. No action is required, and your devices, settings, and account information remain unchanged.
Resideo Connect is the official app for compatible Honeywell Home, First Alert, and Resideo products – all part of the Resideo family of brands.
Take greater control of your home's comfort, safety, security, and water leak detection with the Resideo Connect app.
Whether you're home or away, this whole-home solution helps you monitor and manage the devices that keep your home running, all from one easy-to-use app. Designed for the way homes really work, the Resideo Connect app is compatible across select Resideo, Honeywell Home and First Alert branded products. Plus, integrate with smart home partners to manage additional devices throughout your home. Stay connected to the devices your home depends on with the Resideo Connect app, so everything works better together.
• Connected Home Control: Manage security cameras, video doorbells, smart smoke & carbon monoxide alarms, select smart thermostats, water leak detection, and more from one intuitive app.
• Clear Alerts, Faster Action: Receive timely notifications for water leaks, motion events, smoke or CO incidents, security activity, and other important events so you can respond with confidence.
• Trusted Solutions, Connected Together: Bring together trusted products and smart home integrations to simplify everyday home management and stay connected from anywhere.
Key Features
• Comfort Control: Manage select Honeywell Home smart thermostats, adjust settings remotely, create schedules, and enroll in eligible energy-saving programs designed to help reduce utility costs.
• Smart Smoke & Carbon Monoxide Detection: Stay connected to your home's fire and CO safety devices wherever you are. Receive alerts, check device status, and seamlessly integrate compatible Google Nest Protect Alarms* to expand your connected safety ecosystem.
• Smart Video Awareness: Stay informed with First Alert Video Doorbells and Outdoor Cameras featuring intelligent event detection for people, pets, vehicles, and packages, with clear notifications and video access when it matters most.
• Water Leak Detection & Response: Help detect leaks early with the First Alert WiFi Water Leak and Freeze Detector. Pair with a professionally installed Water Shutoff Device for added control when water is detected.
• Security & Smart Home Integrations: Manage compatible security devices, smart locks, and garage door openers, including select Schlage, Kwikset, and Genie products, from one convenient app. Integrate with leading smart home platforms for even greater control and convenience.
Less complexity. More control.
Resideo Connect helps homeowners stay connected to the devices that support comfort, safety, security, and awareness throughout the home.
Expand your home’s protection with our whole home offering. Learn more about our family of connected smart products at firstalert.com/pages/resideo-connect-app
New to our brands and the Resideo Connect app? Download the app and get started with guided device setup, streamlined onboarding, and easy device management.
We just swapped out our home smoke detectors. We had to migrate to First Alert from Nest Protect due to Google ending the product. The App is super simple to follow during device setup process. It’s nearly bulletproof—unless there is an interruption in the setup process (like a network problem or a taking a phone call during the process). If you take too long, the device will register on the company’s database but it will not allow setup in the App. A 25 minute phone call to First Alert, proving ownership and sharing the device’s MAC, solved that setup issue. The App is straightforward to use—all devices appear on the dashboard. We did have a defective unit that decided to sound off in the middle of the night. Because all devices are on interconnect, all the alarms went off. It was VERY difficult to stop the false alarm from the App. We tried to silence the bad unit and finally had to grab the ladder and physically remove the device (and yank out the battery pack). I didn’t remove a star from the rating because I do not know if it was an App problem or a Network problem.
Developer Response
Way Too Complicated to Setup Thermostat, Doesn’t Work Correctly
centrefrenchie
I didn’t have a choice in using this app to connect the Honeywell T6 in my new build. I didn’t think their apps could get any worse than the TCC app we used at the old house on an older model with fewer bells and whistles, but this one is worse. Setup was TERRIBLE - you get asked ~20 questions about your heating system that no homeowner knows - I had my system’s manual in front of me and couldn’t answer the questions at all! - and there’s no option to skip them. I’m not even sure what most of them are asking!!! From a UX standpoint, the app gives incorrect information about how to connect to HomeKit, telling me to use a menu item that doesn’t exist on my thermostat (haven’t figured that one out yet) and it keeps bringing the enable notifications dialog modal up to go to my settings 2-3x every minute or so which I have already said “Don’t Allow”. While this looks like a native modal, the poor grammar suggests that it’s something the app designed and is using native app commands to push. Super annoying! So I can manually see and control my thermostat from the other room now; the rest of the app is terrible and it hasn’t solved my problems at all. Honeywell - you need to realize that poor UX is a huge reason why people flock to Nest instead of you. We will be replacing this unit with one in the next few weeks because of the terrible experiences.
Developer Response
Hi centrefrenchie, we are sorry to hear about this. This is not what you should expect and we will be happy to help making sure that everything is working as intended. At your convenience, please feel free to contact our tech support team at (800) 633- Maria
Uncoordinated Changeover
Just_Peachy!
I have used the Resideo app religiously for years and have been thrilled with the ability to control my thermostats with my phone. It’s a very handy feature when I’m not able to physically get up to change the temperature. Yet, this past week I suddenly could not log into the Resideo app anymore. Each time I tried to recover my account the Resideo app indicates the account does not exist. When I tried to create a new account I was forced to Resideo’s new app “First Alert by Resideo”. The problem? I cannot connect my thermostat to the new app because the app indicates the thermostat is already connected to an app (i.e. “Resideo”). If I want to connect to “First Alert by Resideo”, then I first need to disconnect from “Resideo”. How can I do that when I’ve been booted out of the Resideo app?I’ve even gone so far as to factory reset my thermostats, but I still cannot get them to connect to “First Alert by Resideo” because they (somehow) are still connected to the Resideo app even after a factory reset. Now I have to call customer support to try to re-establish the ability to control my thermostats with my app. Seems simple enough, but this is a much larger headache than I would’ve expected for the price I paid for the thermostats.
Developer Response
Hi Just_Peachy! Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with our product didn’t meet your expectations. Your input is incredibly valuable and helps us improve our service. If you need extra help, please contact us at 800-633-3991 or 800-468-1502, available Monday to Friday, 9 AM to 8 PM CST. Our team is ready and happy to assist.
Company run by clowns
Gigabitz
I moved into a new home with a Honeywell smart thermostat. I go to connect the thermostat to Wi-Fi and it tells me I need to download an app. OK, first app that pops up is a scam using the Honeywell name. Then I find the actual “Honeywell Smart Home” app. Then I find out that app is end of life and get redirected to the “Resideo Smart Home” app. Then I download that, and during account creation it tells me that I should not use that app but instead use the “Resideo First Alert” app. Then immediately after creating an account, it tells me that in a few weeks, the app will be rebranded, this time as “Resideo Connect”. This company is apparently run by a bunch of indecisive teenagers. Do you know how incredibly stupid this looks to a first time user? You look like you have absolutely no idea what you’re doing. What do you think the likelihood is that I will ever buy or recommend your products? Why on earth would I consciously choose to spend my own money for a product that can’t commit and requires me to repeatedly set it up over and over? This solidified that I will not be buying Honeywell in the future.
Developer Response
Hi, Gigabitz. Thank you for your honest feedback. We understand why this experience would be frustrating, particularly for someone setting up a Resideo/Honeywell Home product for the first time.The transitions between legacy and newer apps can create confusion, and we apologize for the inconvenience. Feedback like yours helps us identify areas where we can improve our setup process and communications.We appreciate you taking the time to share your experience and will ensure your comments are passed along to the relevant team. -Alex
Introducing Resideo Connect:
New name, new design, same app. The First Alert app is now Resideo Connect. No action is required. Your devices, settings, and account information remain unchanged.
One app for a more connected home. Manage compatible Honeywell Home, First Alert, and Resideo thermostats, cameras, video doorbells, smoke and CO alarms, water leak detectors, and more. Receive timely alerts, enjoy streamlined device setup, and connect supported smart home integrations. Less complexity. More control.
Version 3.0.1
The developer, Resideo Technologies, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Resideo Technologies, Inc.
Size
227.7 MB
Category
Lifestyle
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPad Requires iPadOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
