Organizations today are focused on improving the IT delivery process and taking it to the next level. DevOps plays a key role in achieving this goal, if it’s done right. But while the concept of DevOps is not new—it’s more than a decade old—a significant percentage of organizations have not yet implemented or are facing challenges in leveraging DevOps to achieve the intended benefits. Why do some companies achieve success with their DevOps implementation and others struggle? Simple: Those making DevOps work for them started their journey with a clear and implementable strategy. In fact, a number of organizations have formed their business strategy around DevOps.
The relationship between DevOps and agile is complementary; however, DevOps implementation must be looked at differently than agile. It needs to be treated as a separate initiative other than the regular IT delivery scope until it’s established. It requires strategic thinking, significant focus and commitment make it successful.
Key Pillars of DevOps Strategy
The four key pillars for DevOps strategy are:
- Identifying the vision and goals.
- Identifying foundational factors.
- Critical success factors.
- Basing the strategy on measurements to track the progress and realization of benefits.
Vision and Goals
Drivers and challenges form the basis for vision and goals. Before embarking on the path to DevOps, it is crucial to analyze the “as-is” situation and understand the current challenges and drivers for doing DevOps. Current challenges could include:
- Too many production defects.
- Business stakeholders demanding features that the team is unable to deliver.
- Painful deployments.
- Team burnout and frustration.
- Deployments done as ceremonies with multiple teams on call.
If any of these sound familiar, that’s a sure sign your project needs DevOps.
Drivers for creating the vision and goals may be external or internal. External drivers may be improving customer satisfaction by meeting expectations around availability, reliability, usability, performance, features, value and time to market. Internal drivers may be improving operational efficiency (speed, throughput, quality) or improving employee loyalty, improving technical capabilities or simply making deployments less painful.
Critical Success Factors
Below are the key factors in implementing the DevOps pipeline which includes continuous integration, continuous delivery and deployment. The continuous integration aspects cover configuration management, code packaging, branch/trunk implementation, static code quality analysis, code reviews and static security scans. The objective of continuous delivery and deployment is to move the code from the lower environment to the production environment in an automated way. The key aspects as part of the continuous delivery are embedding continuous testing within the pipeline and automating the applicable tests—unit testing, system testing, API testing and/or browser testing, along with the non-functional testing (performance and security). Another key aspect is integrating continuous monitoring into the pipeline—infrastructure monitoring (application and database servers) and application end user monitoring, which provides key input and metrics on how users are using the application and can be leveraged to improve customer experience.
Foundational Success Factors
Foundational factors are critical for DevOps to be successful in an organization. Before embarking on the journey, ensure foundational factors are in place, such as management buy-in and support, maturity of the current agile process, conducive culture, collaboration among teams, CI/CD tools and availability of technical skill sets.
It can be difficult for agile project teams to focus on working on the DevOps items along with the sprint-specific “functional” requirements. One way to increase the priority is to include the DevOps-related items in the sprint. That said, it can be challenging to focus and achieve DevOps objectives, as they may take a back seat to functional requirements during the sprint. Another option is to form a DevOps-focused group from within the projects (based on technical skills and inclination for innovation) that is assigned with the task of building and implementing a CI/CD pipeline. If necessary, this group can get help or expertise through suppliers. Forming a DevOps-focused group has been shown to be helpful in terms of achieving DevOps objectives.
Metrics: Identify, Measure and Continuous Improvement
Tom DeMarco famously said, “You can’t control what you can’t measure.” In DevOps, metrics and measurement are critical for success, as implementations take time. Metrics, therefore, should be aligned with goals and vision to track progress. Also critical are identifying the effectiveness of the identified metrics and making any revisions to existing metrics, as well as identifying and adopting additional elements for success.
It is helpful to quantify the “as is” situation at the start of the implementation by measuring the metrics. That allows you to see the kind of progress being made on each of the aspects as you go along.
The metrics can be categorized as per the balanced score card perspectives:
- Financial (e.g. cost savings).
- Customer perspective (e.g. time to market, number of defects per deployments).
- Internal perspective (e.g. average deployments per sprint, number of successful deployments, average time per deployment, mean time to repair).
- Innovation perspective (e.g. number of enhancements to pipeline).
Though there are multiple DevOps aspects that can be measured, it is better to start small to avoid being bogged down by measurements. For example, you can start by capturing the average time per deployment or time to market and add other metrics as you go along.
Conclusion
DevOps is a critical initiative and focus area for organizations today. To be successful, a DevOps strategy—a top-down approach which provides clarity and transparency within the organization—is necessary. The key pillars of DevOps strategy can help lay the foundation and prepare—and keep—organizations on track during their DevOps journey. The strategy can be part of the project plan for a single project or can be leveraged for scaling out a DevOps initiative throughout the enterprise.
