Business Productivity
Video-Call Escalation powered by Amazon Connect and Amazon Chime SDK
In late 2019 and early 2020, the concept of a “routine” shifted overnight in both professional and personal arenas. Terms like “social distancing”, “shelter at home”, and “quarantine” have become mainstream buzzwords, and many jobs normally accomplished in an office have moved to virtual settings. Making agents accessible through multiple channels (such as voice, chat, […]
Read MoreZoom Rooms and Alexa for Business empower hands-free meetings
With employees around the country beginning to transition back into physical offices, many teams are making decisions related to how they can prepare their technical infrastructure for the post-pandemic world. One of the recurring themes has been the need for hands-free and voice-controlled meeting rooms. Even before the COVID-19 pandemic, Gartner predicted that by 2022, […]
Read MoreMonitoring and troubleshooting with Amazon Chime SDK meeting events
Meeting events allow you to collect client metrics from your audio, video, and screen sharing applications using the Amazon Chime SDK. By integrating meeting events with Amazon CloudWatch, you can view a snapshot of critical information in the Amazon CloudWatch dashboard. For example, if a user encounters a failure while joining a meeting, you can […]
Read MoreAutomate moderation and sentiment analysis with Amazon Chime SDK messaging
Live event organizers need to communicate in large streaming events, live streamed product demonstrations, and keynote speeches at a conferences over multiple modalities including video and chat, but existing chat solutions often do not scale to support tens of thousands of participants. Amazon Chime SDK messaging is secure, persistent, and can scale up to 100k […]
Read MoreTransforming audio and shared content in the Amazon Chime SDK for JavaScript
During the course of a virtual meeting, participants sometimes want to share rich media in addition to their standard audio and video. The Amazon Chime SDK enables customers to share media from other applications or browsers into a meeting, such as music for an online fitness class. You can share audio and video from your […]
Read MoreBuilding Breakout Room Experiences with the Amazon Chime SDK React Component Library
Over the past year, the Amazon Chime SDK has been helpful for customers that find themselves needing to move group programs that were originally done in-person to a virtual setting. Interactive group programs can take a number of forms across different industries. For example, healthcare customers want to help behavioral health professionals facilitate group therapy […]
Read MoreHelping schools open safely with Amazon Honeycode
2020 has been a challenging time for any organization that needs to physically bring people together, and especially schools. A common approach to help teachers and school children come together safely, is to ask parents to provide information every day before dropping their kids off at school. This post highlights the key decisions and steps […]
Read MoreHow to Screen Share from iOS Devices Using Amazon Chime SDK
The Amazon Chime SDKs for iOS and Android allow application developers to integrate real time audio, video and screen share functionality into their iOS and Android applications. The screen sharing functionality uses the same content sharing concept introduced in the Amazon Chime SDK for JavaScript (except that audio sharing is not supported). With screen sharing, […]
Read MoreUse Amazon QuickSight to visualize data from Amazon Honeycode
Amazon Honeycode gives you the power to build custom apps without programming. Honeycode apps are built in four steps: Organize your data in Tables. Build apps using the drag-and-drop App Builder. Use Automations to replace manual steps in your process. Share your apps with your team. Honeycode lets you get started quickly by using an app […]
Read MoreJoin Zoom meetings with Alexa to stay connected with colleagues and friends
The current pandemic, and its social-distancing recommendations, created a new situation for customers who now need to work or study more from home. Virtual meetings and classes became a part of daily life and brought a set of challenges with it. There can be technical challenges connecting to a meeting or unreliable video and audio. […]
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