AWS and Salesforce
Global Strategic Partnership
Customers can innovate faster with pre-built applications that combine AWS and Salesforce Customer 360 - making it easier for organizations to seamlessly deploy AWS's voice, video, and AI services natively with Salesforce business applications.
The Latest from Salesforce and AWS
Salesforce Adds Amazon Textract For Health Cloud
Put Your Customers First and Resolve Issues Fast
Empower your contact center teams to deliver better customer service experiences by creating a unified console that combines phone, digital channels, and Customer Relationship Management (CRM) data in a single view.
Salesforce and AWS Integrations
Build ML-Powered Tableau Dashboards
Tableau and AWS are joining forces to put the power of machine learning-based (ML) predictive analytics in the hands of business analysts with little or no data science experience. This integration allows customers to easily enable their Tableau users to leverage Amazon SageMaker's predictive power.
Amazon Connect and Salesforce
Salesforce Service Cloud seamlessly integrates with Amazon Connect, providing contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service. Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.
Get Started with Amazon Connect and Salesforce
Today, you can get started with the Amazon Connect CTI Adapter. The Amazon Connect CTI Adapter makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect has no upfront costs or long-term commitments, so you can set up your first contact center using the AWS Free Tier.
Deliver Built-in CRM Data and AI-driven Insights for your Agents
Customer Testimonials
- James Watson, Managing Director at Primary ICT
“With the seamless integration between Amazon Connect and Salesforce, we’re unleashing the power of technology to customize the agent experience through data. We’re improving productivity and allowing them to focus on customers, not their tools, to provide the best possible customer experience."
- Loren Lacy, Group Product Manager, Customer Success and Sales Technology, Intuit Inc.
Additional Resources
AWS and Salesforce Offerings
AWS and Salesforce share a strategic relationship, encompassing technical alignment and joint development. Many Salesforce products run on AWS. In addition, Salesforce customers can build on AWS to extend their Salesforce capabilities. Whether you are simply using Salesforce SaaS applications that run on AWS, or leveraging AWS to extend Salesforce capabilities, this collaboration provides a multitude of benefts.
AWS Cloud Fundamentals Is Now on Salesforce Trailhead
Accelerate your Digital Transformation with AWS and Salesforce
Heroku Data Service Integrations with AWS PrivateLink
Build Compelling Voice-enabled Experiences
Give developers the ability to easily build Alexa Skills through Trailhead. Use the latest technology in speech recognition and natural language understanding to come up with new and intuitive ways to interact with Salesforce using the Alexa Toolkit.
Featured Customers
Find out how Angel MedFlight Worldwide Air Ambulance focused on its digital transformation by using Salesforce Marketing Cloud and Sales Cloud with Amazon S3 and ultimately evolved patient care and improved patient outcomes.
Contact Salesforce
The collaboration of AWS and Salesforce gives you new and secure ways engage with your customers. Our shared pace of innovation will give you continual access to cutting edge, world-class solutions from industry leaders.
