Observe Inc. this week added a Trace Explorer tool to its namesake observability platform that makes it simpler to search, analyze and visualize billions of traces.
Traces are being used with greater frequency to track how resources are being invoked across increasingly distributed computing environments. That capability provides DevOps teams with a level of insight into workflows that goes well beyond the logs and metrics that almost every IT team routinely collects.
Observe Inc. CEO Jeremy Burton said the challenge now is providing IT teams with tools that make it simpler to affordably manage traces at scale to reduce mean time to remediation (MTTR). The Observe platform enables IT teams to store the traces they run in a data lake from Snowflake for 13 months versus other platforms that only store a trace for a few days, which then requires IT teams to rerun the same trace multiple times each time they launch an investigation.
The overall goal is to encourage DevOps teams to launch more investigations to improve application performance by making traces readily available using low cost S3 storage from Amazon Web Services (AWS) that is accessed via the Snowflake data lake that makes it simpler to apply artificial intelligence (AI) to telemetry data.
That approach makes it economically feasible for DevOps teams to not just resolve an incident but also provide the level of investigation required to accurately identify its root cause, said Burton. Because the cost of storing telemetry data is so high, DevOps teams that employ other observability platforms are not able to thoroughly investigate incidents because they lack access to telemetry data that their organization decided not to store because of cost concerns, he added.
Most organizations are still mastering the nuances of observability platforms that enable them to query telemetry data that, in addition to being easier to collect using open source OpenTelemetry agent software, is also increasing in volume thanks to the rise of microservices-based applications. Each microservice now generates its own telemetry data that needs to be analyzed and stored. As microservices make application environments more complex, the need for tools to analyze all that telemetry data becomes more pronounced.
As businesses become more dependent on software to operate, it’s now more than apparent that legacy approaches to monitoring IT metrics are no longer sufficient, said Burton.
It’s not clear how quickly organizations are adopting observability platforms, but there is already no shortage of options. Given the current state of funding for startup companies in the IT industry, IT teams would be well-advised to research the level of funding the providers of these platforms have before deciding which vendor to rely on, noted Burton. Last year, Observe Inc. raised an additional $50 million in funding.
Regardless of the observability platform selected, the one thing that is certain is that observability platforms infused with AI are changing the way IT is managed. The issue IT teams often encounter now is convincing the organization to fund the acquisition of these platforms at a time when budget resources in many organizations are already being stretched thin.
