Avaya

Is your AI strategy focused on replacing your best agents, or actually making them better? The future of customer experience isn't about human vs. machine—it's about human and machine working in perfect harmony. With the Tandem Care operating model in Avaya Infinity®, you can bring Agentic AI and human agents into one coordinated workflow. By leveraging AI and new Model Context Protocols, you can: - Let AI handle the process: Execute backend tasks, retrieve real-time system data, and automate workflows in the background. - Let agents focus on the people: Free up your human teams to do what they do best—applying empathy, critical judgment, and solving complex, high-value issues. - Preserve absolute context: Ensure a "zero-repeat" experience where context flows seamlessly across every single handoff. Transform your contact center from a cost center into a true connection center. Request your personalized demo today: https://lnkd.in/ep5FfSUM

Avaya and our partner Databricks recently joined forces for an exclusive webinar that explores how to unify live customer interaction data with Databricks’ governed enterprise lakehouse and Avaya Infinity’s orchestration layer to power real-time AI and cross-enterprise decision making. Led by TDWI Research Fellow Donald Farmer, Databricks Industry Lead, Built on Partner Solutions Bryan Smith, and Avaya Senior Product Marketing Manager Reza Kamran, the full webinar is now available to watch on-demand! Visit our website to watch the full session: https://lnkd.in/e9Ude9gz

Hyper-personalization is the gold standard for modern customer experience, but there is a fine line between helpful context and feeling intrusive.

Great customer experiences start with empowered teams. We’re honored that Avaya has been recognized by Brandon Hall Group with Gold Excellence Awards for our innovative learning programs supporting Avaya Infinity. From immersive agent training to advanced technical enablement, these awards highlight our commitment to helping organization leaders, administrators, and agents master the tools needed for the AI age. Discover how award-winning learning and continuous enablement can accelerate adoption and maximize value for your enterprise CX transformation. Read the full blog post: https://lnkd.in/eRBHe32s

Boston was a powerhouse stop on the Journeys with Avaya tour! We took over the iconic View Boston for a packed day of bold ideas, interactive technology showcases, and strategic conversations with Avaya executives, North American partners and customers. Discussions centered on how enterprise leaders are deploying Avaya Infinity® to orchestrate intelligent, end-to-end customer journeys, while anchoring their operational core with Avaya Nexus™ for unmatched critical communications in high-stakes environments. A sincere thank you to all the visionaries, partners, and Avayans who brought their energy and expertise to Boston! Ready to supercharge your enterprise communications? Contact us to learn what Avaya Infinity® and Avaya Nexus™ can do for your business: https://lnkd.in/eRmaAk32

What does practical contact center modernization look like for a modern financial institution? Join us live for a hands-on walkthrough of Avaya Infinity® for financial CX. We’re skipping the high-level slides and going straight into the live platform to show you how to: - Ensure data sovereignty: Maintain absolute compliance and data residency by keeping customer information securely within your controlled environments. - Enforce strict data control: Securely manage live interaction context and sensitive transaction data without creating risky, fragmented data silos. - Modernize on your terms: Layer advanced AI, digital workflows, and orchestration at your own pace—without disrupting the trusted infrastructure your business relies on. Don't let legacy infrastructure constraints force a risky, all-or-nothing system overhaul. Choose your live broadcast: Americas & EMEA | Wednesday, October 28: 11:00 AM ET | 1:00 PM GMT APAC | Thursday, October 29: 10:30 AM SGT Secure your spot now: https://lnkd.in/e_U-KxTi

As enterprise collaboration shifts to cloud-native platforms, regulated organizations operating critical voice infrastructure face a unique reality: continuous availability, strict governance, and operational control are non-negotiable. Modern critical communications must deliver prioritization and coordinated response under high-demand or degraded conditions—all while connecting with automation, compliance workflows, and AI. Avaya Nexus™ is built specifically to address these infrastructure-level demands. It ensures your mission-critical voice operations remain resilient, secure, and under your control in all conditions. Discover how Avaya Nexus safeguards mission-critical communications: https://lnkd.in/eC7qDTng

Legacy cloud architecture and rigid hardware setups remain the biggest bottlenecks to adopting modern AI and open standards. Replacing core systems feels like changing a tire while driving on the highway.

Happy Customer Service Week! 🎉 While technology and AI continue to transform the contact center, one thing remains unchanged: extraordinary customer experiences are powered by people. AI is at its best when it augments human talent—eliminating repetitive tasks, providing real-time insights, and giving frontline agents the freedom to build genuine, empathetic customer connections. In our latest blog post, Senior Product Marketing Manager Diane Otto explores how combining human expertise with AI enables enterprise organizations to elevate the customer experience while empowering frontline teams. Read the full blog: https://lnkd.in/eZ4u9hkA

Live from the stage at the Sheraton Grande Sukhumvit Bangkok Hotel, Journeys Bangkok brought together enterprise leaders from across South APAC to map out the future of customer experience and workplace collaboration. Our teams showcased how Avaya Infinity® uses AI-driven orchestration to seamlessly blend digital channels across the entire customer journey, while Avaya Nexus™ delivers an unshakeable, always-on foundation for high-consequence, mission-critical communications. To every customer, partner, and Avayan who joined us to share insights and build connections—thank you for making this stop so impactful! Couldn't make it to Bangkok? Learn how Avaya's solutions can power your organization: https://lnkd.in/eRmaAk32