Freshworks

What does IT look like when it stops managing the stack and starts leading transformation? Daniel Brown, Senior Director of IT Support Services at Gordon Rees Scully Mansukhani, LLP, joins analyst Isaac Sacolick and Freshworks’ Ravi Tharisayi to talk about what it takes to move from AI experiments to results in service operations. Thursday, October 22. RSVP here: https://lnkd.in/etAiJFew

With our Model Context Protocol, you don't have to leave your workflow to file a service request. Just ask Claude. It finds the right catalog item, checks the details, and files the request — no form required. Learn more: https://lnkd.in/e2T7fu2W

As IT environments grow, the full picture often gets harder to see. Our October Freshservice update gives asset and infrastructure teams more choice in how they build that view. Organizations can now adopt Freshservice ITAM and CMDB alongside their current service desk or connect them directly with Freshservice ITSM. New Data Center and Resources and Power Utilization capabilities add more physical and operating context across the technology estate. Freddy AI continues to evolve, too. New Discovery AI Agents helps teams identify where AI can deliver value and enrich the foundational KB content AI relies on, and Copilot brings supported actions directly into ticket resolution with admin controls. Learn more: https://lnkd.in/eMEhtJMv

Holiday prep in retail is already underway. For IT, that means getting systems, devices, and employees ready before demand spikes. When those systems are scattered, people feel it first. Seasonal hires wait on help, employees hunt for the right team, and agents fall behind on “Is it in stock?” and “Will it arrive in time?” New Balance, Bensons for Beds, and Hobbycraft got ahead of it by bringing their service and support onto Freshservice and Freshdesk before the rush. Swipe to see what changed for each, then read the full story on The Works: https://lnkd.in/ebZfEsjj

Every October, Ada Lovelace Day honors women in STEM and recognizes Lovelace’s place in the history of computer programming. This year, diginomica invited Freshworks CMO Kady Srinivasan to share what she would say to her younger self, and her answer starts with a pivot she didn’t expect. She began as a software engineer, left the role, and built a marketing career that still draws on her engineering training. Read the full interview to learn how an early career pivot shaped the way she leads today: https://lnkd.in/e-HSt-fD

Modernizing ITSM usually starts with a harder conversation: making the case for it internally. This October, we’re hosting three live conversations with analysts on where ITSM is headed, Freshworks experts on what it takes, and a team that’s already made the move to Freshservice. Oct 20 | Modernizing manufacturing service operations beyond legacy ITSM, with Julie Mohr of Forrester: https://lnkd.in/eyXevkcM Oct 22 | Coordinated action: The next chapter for ITSM, with Isaac Sacolick of StarCIO: https://lnkd.in/epSYQwSX Oct 27 | A fresh approach to ITSM: KeHE Distributors’ move to Freshservice: https://lnkd.in/eizZUy4K

One rule for rolling out new tools, from our CIO Ashwin Ballal: Out of the box. No customization. It kept the implementation quick and the workflows easy to run, and it didn’t stay an IT story. Here’s how he explains it. Full conversation on "CIO Classified": https://lnkd.in/ebS3MNKq

AI is changing what the business expects from IT 👀 Join us live to hear where the IT mandate is heading, see the latest AI-powered Freshservice innovation in action, and learn from customers and industry experts putting the shift into practice. Join us on November 12 to see what AI-powered ServiceOps can make possible. Ryan Manning, Pete Petrocelli⚡️, Robert Lyons, Julie L. Mohr, Payal Patel, Saiprasad Murali, Nadeen Kabbani

How does IT support a Formula 1 team on and off the track? 🏁 At Gartner IT Symposium/Xpo™ in Orlando, our CTO Murali Swaminathan sits down with Mark Boulter, Director of Commercial Technology at McLaren Racing, for "How McLaren Mastercard Formula 1 Team Accelerates IT Performance." They'll get into: - What IT is doing during a race weekend, across the garage, the pit wall, and mission control in the UK - How the same IT backbone supports the factory and the design teams who rebuild the car all season - How IT's role is shifting from managing the stack to shaping the business 🗓 Wednesday, October 21 | 11:30 a.m. ET 📍 Upper Peninsula 3, Dolphin Hotel Our customer and partner, the McLaren Mastercard Formula 1® Team, runs on Freshservice. Come hear how. 🧡 https://lnkd.in/ehRbA8Gh