Genpact

Debating whether to build your own agentic AI or bring in a partner? It’s a conversation worth having – but don’t forget the fine print. 🤔 Sure, your team can build a killer prototype. But scaling? That’s a whole new ballgame. Think: - Complicated approval paths and compliance checks - Never-ending audit trails - A support backlog big enough to swallow your engineers whole And let’s not even get into the talent crunch. The truth? Internal builds might get you to 70% automation. But breaking that ceiling usually takes more than elbow grease and caffeine. Ready to get real about total cost of ownership? Check out the Build vs Buy agentic AI: Smarter TCO guide to see what others are learning the hard way👇 #AI #AgenticAI #BuildVsBuy #AgenticOperations

As energy companies navigate market volatility, evolving regulations, and decarbonization goals, operational complexity continues to grow. 💡 Agentic AI offers a new path forward by helping organizations reduce decision latency, improve resilience, and transform operational exceptions into institutional intelligence, all within governed and auditable frameworks. Swipe through to explore how oil and gas enterprises can build flexible, self-correcting operations at scale. 👇 #GenpactOnIt #AgenticOperations #AgenticAI #OilAndGas

How can enterprises start tackling the debt that’s holding transformation back? For Genpact's Tom Johnstone, it starts with two things: ▶️Giving power users early access to powerful new technologies ▶️Taking a holistic view of enterprise debt In this HFS Roundtable clip, Tom joins HFS Research’s Saurabh Gupta to explore how enterprises can tackle debt iteratively while continuing to deliver value. Watch the video and head to our YouTube channel @GenpactGlobal to learn more. #EnterpriseDebts #EnterpriseTransformation #AgenticOperations #GenpactOnIt

Most tech companies talk about building talent hubs. Bekim Kasumi is actually doing it. As Data, Tech and AI Delivery Leader in Kosovo, he is turning a young, ambitious talent market into a serious AI and data delivery hub for Europe. 300 engineers and growing. The ambition? To make Kosovo a genuine AI and data giga factory for Genpact in Europe. And the talent here, he says, makes that realistic. Not aspirational. What drives him day to day is something more immediate: the shift from talking about AI to running it in production for real clients. His engineers use AI-assisted development across the full delivery lifecycle, from data pipelines to automated testing. A junior engineer here becomes productive faster than almost anywhere else. Clients notice. When he needs to reset, the mountains of Kosovo and the Albanian coast do the job. Hard to argue with that. His advice to anyone building a career here? Learn the client's business, not just the technology. The engineers who grow fastest are the ones who understand why the work matters commercially. His definition of being On It? Owning the outcome. Not just the task. Swipe to read his story. 👉 #GenpactOnItStories #AgenticAI #HumanAndAI #FutureOfWork #CareerGrowth

The best AI programs do not start everywhere. They start with the right use case, the right data foundation, and teams ready to adopt a new way of working. As Genpact's Head of Supply Chain Planning, Gaurav Goel puts it: think big, start small, learn fast. That starts with understanding the data you have, identifying where it needs to be cleaned or connected, and choosing a use case where AI can make a real impact. Identify the right planning use case today 👇 Gaurav Goel Douglas Kent #AgenticOperations #SupplyChainPlanning #AgenticAI

What happens when nearly 30 years of process intelligence meets AI that runs in production? Real, measurable outcomes for the office of the CFO. That's why we have been recognized by Esker as Partner of the Year at Esker All Access 2026 🏆 Our partnership with Esker has gone 360, expanding from order management into accounts payable, invoice processing, and the full Esker suite—helping customers move beyond automation to Agentic Operations. At the Esker All Access event in Chicago, we brought the conversation on AI-powered finance and Agentic Operations to the main stage. In his keynote, Sreeni Dhannawada, Global Order Management & Logistics Practice Lead, had a clear message: There is no artificial intelligence without process intelligence. AI alone isn't enough—the real advantage comes when intelligence is embedded into the way work gets done. #AgenticOperations #TheAgenticOperationsCompany #GenpactOnIt #EskerAllAccess Sreeni Dhannawada Ali Emir Marasligil Matt Postlethwait

If your AI pilot succeeds, what will stop it from working in production? 👆That's a question every CIO should be asking. The answer is: Process ownership, workflow integration, governance, data quality, and accountability. The operational foundations that determine whether AI can deliver reliably at scale. That is the last mile: the gap between AI that works in a demonstration and AI that creates measurable business outcomes in the real world. That's why the AI race is no longer about building pilots. It's about achieving production readiness. In our latest article, we outline five questions every CIO should answer before AI moves into production and where organizations need to focus to turn AI ambition into lasting business value. Read more 👇 #AgenticOperations #AgenticAI #GenpactOnIt

Most people join a company because they believe in it from the outside. Jennifer Jones knew it from the inside first. For years she sat on the client side, running the North America business for one of Genpact’s first large CPG global clients. She watched how Genpact operated, how they showed up, and what they were truly capable of. When the opportunity came to join the team and build the Order to Cash Practice in North America, she made the leap. 12 years later, she has never looked back. What makes her perspective rare? She understands something most people only learn on one side: great AI powered transformation isn’t just about the technology. It’s about being in the operations, in the context, in the outcomes. That depth is what makes it real for clients. Outside of work, Jennifer is all about quality time with family and friends, the kind of genuine recharge that keeps her showing up fully for the people she works with. Her advice to anyone starting here? Get engaged, get involved, build a diverse network of peers, and make the most of everything Genpact offers from mentorship to trainings to diversity programs. Her definition of being on it? Clearly demonstrating the value Genpact brings to clients and making it real for them in a way they can actually relate to. Swipe to read her story! 👉 #GenpactOnItStories #AgenticAI #HumanAndAI #FutureOfWork #CareerGrowth

At Genpact, agentic AI is priced on outcomes — not seats, not consumption. If your cost per invoice is $5, we underwrite it down to $2, and that's what you pay. We assume the efficiency risk, not you. This is only possible because of decades of process intelligence: Lean, Six Sigma, and deep operational data on what these functions actually cost to run well. We're not layering AI on top of guesswork, we're layering it on top of decades of knowing exactly where the inefficiency lives. Read the full conversation between our Global Agentic AI Officer Vijay Vijayasankar, Manoj Shroff, and diginomica's, Jon Reed at diginomica. #AgenticOperations #AgenticAI #OutcomeBasedPricing #GenpactOnIt

What does it take to redesign an enterprise around Agentic Operations? Our CEO, Balkrishan "BK" Kalra kicked off his new LinkedIn series on building the enterprise around machine execution and human judgement. Read his first installment 👇 and follow for more perspectives on the future of human-agent work. #AgenticOperations #AgenticAI #Agentic #EnterpriseAI #GenpactOnIt