Odie (formerly Totango)

We're ready for day 1 of #TSW2026 and our library is OPEN! Come see why people are raving about our booth, AND our product 😏 #customerintelligence #TSWLasVegas

Respectfully, our booth vibes are immaculate. Swing by booth #309 to see our library for yourself and geek out about what's possible with customer-grade AI. #TSW2026 #TSWLasVegas #customerintelligence

Bet you've never been to a library at a conference in Vegas...well, we're headed to TSIA's #TSW2026 in T-2 weeks, and we're bringing one. What can we say? We do things differently around here. It's a new dawn, and it's time to write a new chapter in post-sales with customer-grade AI. Swing by booth #309 to see Odie's Customer Knowledge Engine and Customer Operating System at work, enjoy our pop-up activations, and snag one of the epic prizes we’ll have hidden amongst the good reads on our shelves as a little thank you for spending time with us. 🔗 Book time to nerd out with us over agentic customer intelligence → https://bit.ly/4ARu32p

🔥 Hot take: We think all the SaaS vendors telling you NOT to build your own tools are silly. And you'd be too if you listened to them. AI collapsed the math. Tooling built for how your team actually works is now something a capable operator can easily produce. The real questions to ask are about what to build, how to make what you've built better than general-purpose AI, and how what you build and what you buy fit together. Odie works either way: power your agents, power Odie agents, or use the guided workspace we built. Meet with an Odie Growth Partner for a tailored demo → https://bit.ly/4AiLw3s

At least 80% of a company's tribal knowledge is tacit. Undocumented, and living in people's heads. In post-sales, you can't operate efficiently without that context. Context is everything. What was promised two years ago by someone who has since left. Which approach worked the last time another customer faced a similar challenge. Who in the room actually makes the decision. Odie captures that knowledge from your best people, keeps it current, and curates alongside ongoing AI-analysis of your customer data. We call this customer-grade AI. See how it works → https://bit.ly/46IbYq1

It's a new dawn, it's a new day. Today, Totango becomes Odie: a Customer Knowledge Engine purpose-built for B2B post-sales. Fifteen years and hundreds of enterprise customers into building Customer Success software, we’ve learned the most useful things a company knows about its customers aren't stored in a system. They're in the heads of your best people. That’s the problem with using general-purpose AI for high-stakes customer work. It has your data and none of that context or human perspective. And AI that doesn't know what your best people know shouldn't be anywhere near a revenue-bearing relationship. Customer-grade AI is a context problem, not a data problem. Odie closes the context gap by learning your company’s customer knowledge, and making that knowledge accessible to your entire team, your agents, native Odie add-on apps, or other tools where your team already works. Read more from our CEO Keith Frankel on what’s changed and where we plan to take Odie: https://bit.ly/3ULfqxb

We’re excited to hire a Marketing Manager at Totango! 💚 This is a high-impact role for someone who enjoys strategy and crushes execution. Someone who likes building, testing, and seeing their work translate into real business outcomes. At Totango, we have the bravery and conviction to shed our successful past and ride the wave of this new, AI-centric future of post-sales. You’ll have the opportunity to own initiatives end-to-end, collaborate across teams, and play a meaningful role in how we show up in the market. We’re looking for someone who is: ⭐ Relentlessly curious and highly adaptable ⭐ Comfortable moving quickly and making business decisions ⭐ Excited to take ownership and try new things One quick thing 👉 This application includes a short video submission. It’s a chance to go beyond your resume and show us who you are and how you think, communicate, and approach problems. If you’re a B2B SaaS marketer who enjoys building and wants to make a real impact — we’d love to hear from you! Apply Here 👉 https://lnkd.in/e_BGHmg2

As CS teams scale, asking humans to manually detect, diagnose, and prioritize risk becomes unsustainable. The goal isn’t to replace human judgment, but to remove the busywork so people can focus on decisions, relationships, and results. Curious to hear what’s behind your answer! Drop a comment and share what your team is seeing — the gaps (or wins) tend to be more interesting than the poll results themselves. #CustomerSuccess #PostSales #SaaS #RevenueIntelligence #OnDemandIntelligence #CSLeadership #AIinCS #DecisionIntelligence #FutureOfCS

Insight without action isn’t intelligence — it’s just information. Many CS teams are surrounded by metrics but still struggle to answer a simple question: What should I do next?🤔 As intelligence becomes more real-time and adaptive, the bar shifts from “what happened” to “what’s most likely to work now.” ✨If you picked sometimes, rarely, or never — what’s usually missing?✨ Curious to hear what your data gets right… and where it still falls short! Please let us know in the comments‼️ #CustomerSuccess #PostSales #SaaS #RevenueIntelligence #OnDemandIntelligence #CSLeadership #AIinCS #DecisionIntelligence #FutureOfCS

CS teams rarely struggle because they lack data. The issue isn’t data availability — it’s signal timing. CS teams often have the raw data they need, but without early, meaningful signals, risk surfaces too late. Options become limited and the conversation turns reactive. As CS teams rethink how they operate in 2026, timing matters just as much as accuracy. The question isn’t whether signals exist — it’s when they become actionable.💥 We want to learn from you! ✨