From the course: Writing Email
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Taking conversations offline
From the course: Writing Email
Taking conversations offline
- [Instructor] It's an old funny-because-it's-true joke to say that meeting could have been an email, but it's also true that sometimes an email should have been a meeting or a phone call. As wonderful and efficient as email is for communication it's not always the best choice. For example, although email can be a good way to deliver information, get specific questions answered, and assign action items it may not be the best method for having a more in-depth or nuanced conversation. In these cases, it can be better to use a different method such as a phone call, video call, or in-person meeting so you can have a more interactive and personal discussion. For example, if your message is getting extremely long that may be a sign you need to break it up into multiple emails but it may also be a sign that you'd be better off talking through the ideas or issues. And if you're at the point in a project where many people need…
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