A hat trick of wins for Novuna Consumer Finance 🎉 We’re delighted to share that Novuna Consumer Finance has secured three awards at Credit Strategy's Collections & Vulnerability Awards 2026 ⭐ 🏆 Excellence in Customer Service 🏆 Best Contact Centre Team 🏆 Best Company to Work For These wins celebrate the work our Customer Experience team has undertaken to make the finance journey easier to navigate and help customers access the support they need sooner. Behind that recognition are meaningful improvements to our customer experience, including enhanced digital services, faster response times, and stronger support for vulnerable customers. Please join us in congratulating our Customer Experience team on this fantastic achievement 💜 #Novuna #PersonalFinance #ConsumerFinance #CustomerExperience #CustomerService
Congratulations to the Customer Experience team on all three awards. Helping people access support sooner is particularly worth celebrating. In customer conversations, checking what remains unclear can matter as much as explaining the next step. If you want to build on that progress through practical customer service development, explore our work at Surge Performance Consultancy: https://surgeperformanceconsultancy.com