AI in IT: Streamline Ticket Management with AI Helpdesk Agents

Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.

A person sitting at a desk looking at a tablet.

 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.

A person wearing a headset looking at a computer screen.

Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.

A woman sitting at a table with a laptop.

 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.

Soluciones

Encuentre el enfoque de IA adecuado para su organización

Compre, amplíe, desarrolle o colabore para obtener beneficios transformadores con la IA.

Comprar soluciones preconfiguradas

Microsoft 365 Copilot

Transforme el trabajo con un asistente de IA avanzado que incluye seguridad empresarial integrada.

Más información

Ampliar y personalizar

Microsoft Copilot Studio

Cree y personalice agentes de IA para ampliar las funcionalidades de Microsoft 365 Copilot.

Más información

Crear soluciones propias

Microsoft Foundry

Diseña, personaliza y gestiona aplicaciones y agentes de IA a gran escala.

Más información

Encuentra soluciones de partners

Microsoft Marketplace

Impulsa tu transformación de IA con soluciones de IA de partners líderes en el sector.

Más información

Explorar soluciones de IA

CUSTOMER STORIES

Discover how organizations are using AI for IT operations

A close-up of a man's face with text Paysafe It starts here visible in the background.

“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."

Daniel Ivanov, Director of Corporate IT, Paysafe

A close-up view of the structure of a bridge.

“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”

Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E

A close-up of a person's hands holding a pen over a piece of paper.

“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”

Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq

A pair of headphones resting around someone's neck.

“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”

Mark Alayev, Chief Executive Officer, Thread