DevOps is not just about technology. In many ways, the technology aspect of DevOps is finite but the people, organizational and cultural aspects are infinite. We see many clients get so focused on the tools and technology that they forget about the impact beyond the technology. An important part of building a world-class DevOps process is understanding the cultural and organizational changes that are required to be successful and making those a priority, as well.
Many organizations have still either not started their DevOps journey or are in the first generation of DevOps, which is creating a greater gap between elite and low performers. The business changes and delivery cycles are coming faster than ever, making it critical to use world-class DevOps. Pushing toward continuous flow requires technical, process, people and cultural evolution to keep pace. To achieve continuous flow, we need a continuous mindset. A continuous mindset requires new skills, new ways of thinking, new cultural norms and new responsibilities.
Continuous Mindset, Continuous Flow
Most companies don’t realize the cultural impact a fully automated pipeline and continuous flow will have on development and operations (and beyond). Change can be difficult and organizations are often met with FUD: Fear (automation brings fear that jobs will be automated away), uncertainty (the unknown creates anxiety) and doubt (needing to employ new skills and new ways of thinking can create doubt about whether resources can adjust).
The rapid pace of business change requires more nimble, flexible and lean approaches to DevOps to meet tomorrow’s demands. This requires changes to structures, interactions, control, processes and expectations. All of these impact the culture and connections within the organization.
Let’s start by defining a few terms:
Continuous integration: The practice of merging all developers’ working copies to a shared mainline several times a day. Grady Booch first proposed the term in 1991, although he did not advocate integrating several times a day. Extreme programming (XP) adopted the concept of CI and did advocate integrating more than once per day—perhaps as many as 10 or more times per day. Common continuous integration practices include maintaining a code repository, automating the build, making the build self-testing, testing in a clone of the production environment and more.
Continuous Delivery: The official definition is, “A software engineering approach in which teams produce software in short cycles, ensuring that the software can be reliably released at any time and, when releasing the software, doing so manually. It aims at building, testing and releasing software with greater speed and frequency. The approach helps reduce the cost, time and risk of delivering changes by allowing for more incremental updates to applications in production. A straightforward and repeatable deployment process is important for continuous delivery.”
Continuous Deployment: A strategy for software releases wherein any code commit that passes the automated testing phase is automatically released into the production environment, making changes that are visible to the software’s users. The logical next step after continuous delivery: Automatically deploy the product into production whenever it passes required validations.
Continuous mindset is intertwined throughout all three of the above approaches. To reach the maximum value in each area, a continuous mindset needs to be enabled, matured and applied to disciplines in other DevOps areas. The changes are across people, processes, technology and culture. Like DevOps, gaining a continuous mindset is a journey that will take time, many steps and constant learning.
Continuous mindset changes the way people achieve outcomes for your business. This requires an emphasis on changing the way people think at every level of the organization, the way people are connected and the way they work. Achieving true continuous mindset ROI requires significant cultural adoption and collaboration. A key component is leveraging strong organizational change management (OCM). Six OCM steps to achieving the cultural shift to a continuous mindset include:
- Change management and readiness: Share with internal stakeholders where we are going and how we are going to get there. Set expectations.
- Sponsorship: Create clear alignment and engagement at the executive level.
- Stakeholder engagement: Get everyone on board. Identify who is impacted as well as who is responsible and accountable. Understand reactions and resistance and provide support.
- Communication: Get the right information to the right people at the right time. Move stakeholders from awareness to buy-in, commitment and readiness. Communicate messages to multiple levels of the organization.
- Capability development: Provide the education and training needed to be successful in the new culture.
- Organizational alignment: Align roles, structure, processes, policies and systems with changes and desired business outcomes.
Shifting Responsibilities
Ultimately, a continuous mindset changes the organizational engagement model and requires organizations to align on how and when they will work together. This requires shifting responsibilities and empowering teams/individuals to contribute to the improvement of DevOps capabilities. Learning and knowledge transition is an important element to enabling the team long-term.
The organization will need coaching as they begin to understand the concepts and adjust the way they work. Different approaches can be used depending on the overall needs. This purposeful DevOps learning approach will provide DevOps coaches to engage with teams along with DevOps subject matter experts to provide input in the preparation activities. Another option is to provide less formal DevOps coaching to engage with targeted teams. This approach is less structured and primarily relies on direct engagement with less focus on the training and scaling project approach.
Transparency is Fundamental to a Continuous Mindset
Part of creating a continuous mindset involves an environment where transparency is fundamental; where everyone feels committed to the results takes ownership and responsibility for improving them. Successful DevOps transformation requires a holistic approach that includes people, processes, technology and culture. Working in cross-functional agile teams; working with small batches; working in sprints; communicating and collaborating all provide the strong foundation necessary to create a solid continuous mindset. If done correctly, breaking cultural changes down into smaller changes can ensure a certain level of quality in the long term.
