OpsRamp today took the wraps off an update to its namesake artificial intelligence platform for IT operations (AIOps) that makes it easier for IT organizations to declaratively configure the software-as-a-service (SaaS) platform.
Ciaran Byrne, vice president of product management for OpsRamp, said the goal is to enable IT teams to embrace AIOps without having to hire a small army of consultants.
The OpsRamp Fall 2020 Release adds a revamped user interface that provides access to a set of wizards that discover the assets that make up a specific IT environment and subsequently automate the configuration process.
OpsRamp has also added curated dashboards that enable IT teams to launch queries using the Prometheus Query Language (PromQL), developed for the open source monitoring tool being advanced under the auspices of the Cloud Native Computing Foundation (CNCF).
The latest edition of the AIOps platform also adds monitoring capabilities for containerized workloads and Kubernetes clusters. In addition, IT teams can monitor other cloud services including AWS ECS, Azure Functions, Azure Hyperscale (PostgreSQL) and Azure SQL Managed Instance.
OpsRamp has also added IT process automation capabilities that can be triggered by alerts, updates to resources or on a recurring schedule. An OpsQ bot now also recommends automation workflows. Alternatively, IT teams can require manager approval before a process is launched.
In general, Byrne said the goal is to improve the mean time to value for an AIOps platform managed by a team of data scientists who have extensive experience applying machine learning algorithms to IT processes.
Efforts to automate IT have increased sharply now that most IT staff are working from home to help combat the COVID-19 pandemic. However, few organizations are able to set up and configure an AIOps platform in an on-premises IT environment on their own, especially now that outside consultants are no longer being invited to spend weeks working on projects, Byrne said, noting a SaaS-based approach makes it possible for IT organizations to take advantage of an AIOps platform while continuing to work from home.
In general, the downturn in the economy has increased interest in AIOps because IT staff ranks are either remaining the same or shrinking even as IT environments continue to become more complex. Longer-term, Byrne said it’s not clear that hiring Level 1 and 2 IT administrators will be sustainable as AIOps platforms continue to automate processes.
DevOps teams, of course, are especially keen to automate as many IT processes as possible, which is why there is a high correlation between organizations that have embraced DevOps and early adopters of AIOps.
It may still be a while before AIOps is widely employed, but it’s now only a matter of time before machine learning algorithms are pervasive across IT. The challenge now is figuring out where the handoff between man and machine for managing IT ultimately will lie.
