New Relic today expanded its ecosystem by adding integrations between its observability platform and a wide variety of DevOps and cybersecurity tools. The New Relic observability platform now integrates with offerings from Atlassian, Amazon Web Services (AWS), CircleCI, Confluent, GitHub, JFrog, Lacework and Snyk and the open source Jenkins continuous integration/continuous delivery (CI/CD) platform.
Peter Pezaris, senior vice president for strategy and experience at New Relic, said the goal is to make it simple to share analytics based on telemetry data collected from IT operations environments with the tools organizations rely on to build and deploy applications.
In total, there are now more than 500 integrations with the New Relic observability platform, he noted.
Only 27% of respondents to a recent New Relic survey reported that they have achieved full-stack observability and only 5% claimed they have a mature observability practice in place. A third (33%) of respondents also said they still primarily detect outages manually or based on complaints from end users. More than half (52%) of respondents said they experienced high-business-impact outages once per week or more and 29% said they take more than an hour to resolve those outages.
On the plus side, nearly three-quarters (72%) of respondents expected to maintain or increase their observability budgets next year, with more than half (52%) expecting observability budgets to increase over the next year.
Observability, in one form or another, has always been a tenet of any DevOps practice. For the most part, the best that could be achieved until recently was continuous monitoring of a set of pre-defined metrics. With the arrival of observability platforms, it’s becoming much simpler to not only monitor metrics but also launch queries that surface issues long before an IT service can be disrupted.
An observability platform achieves that goal by making it possible to query logs, metrics and distributed traces in a way that surfaces patterns that have not been pre-defined. In effect, an observability platform makes it simpler to debug application environments where the number of dependencies that exist between services are becoming too complex to track or decipher manually.
Of course, those applications will need to be instrumented using agent software capable of generating the data observability platforms require. Fortunately, open source projects such as OpenTelemetry are helping to drive down the total cost of instrumentation by making agent software more accessible to a wider range of application developers.
It’s not clear how quickly IT teams will be embracing observability platforms, but there is now a clear opportunity to narrow the divide between IT operations teams and application developers, noted Pezaris. As each DevOps platform makes it easier to collect data via application programming interfaces (APIs), richer telemetry data can be collected, he added.
In the meantime, as application environments continue to become more complex in the cloud-native era, most DevOps teams will need additional tools. Existing legacy monitoring tools don’t make it easy to discover, for example, which microservice might be adversely impacting the overall performance of an application because calls are being rerouted. The frustrating thing, as always, is that it can take days or weeks to pinpoint an issue that might take only a few minutes to fix.
