Hewlett-Packard Enterprise (HPE) this week revealed it is acquiring OpsRamp to gain access to a platform for embedding artificial intelligence in IT operations (AIOps).
Latha Vishnubhotla, chief platform officer in the office of the CTO for HPE, said the company would embed the machine learning technology developed by OpsRamp across its entire portfolio in addition to leveraging it to automate IT processes the company manages via its GreenLake service for HPE customers.
Ultimately, HPE will be applying machine learning across the entire IT stack, including applications, to reduce the total cost of IT, she said.
The acquisition of OpsRamp is expected to close in the third quarter of this year. Terms of the deal were not announced, but it comes at a time when more organizations are getting comfortable with AIOps.
A recent OpsRamp survey polled 138 IT leaders working for enterprise IT organizations and 127 representing managed service providers (MSPs) that generate at least $25 million in revenue and have more than 500 employees. The survey found the primary reason organizations are embracing AIOps is to improve service and application availability and performance (60%), followed closely by automation of operations (58%) and processes (54%).
The survey found that the greatest IT operations challenge for enterprises in 2023 was automating as many operations as possible (66%), followed by driving greater efficiency and productivity of IT operations teams and processes (61%). Application-to-infrastructure dependency mapping is the top incident management challenge (64%), the survey found.
The primary operational benefit cited was reducing open incident tickets (65%), followed by reducing mean-time-to-discovery (MTTD) and mean-time-to-remediation (MTTR), tied at 56%, and automation of tedious tasks (52%).
In general, organizations are choosing one of two AIOps paths, said Vishnubhotla. Some are waiting to evaluate the recommendations made by the AIOps platform before implementing, while others are looking to completely automate processes so they can focus more of their time and effort on application development and deployment, she said. In much the same way a driver of an autonomous vehicle learns to trust the AI over time, there is a similar transition occurring with AIOps, noted Vishnubhotla.
The challenge is that it takes an AIOps platform a few months to learn an IT environment. The more dynamic that IT environment is, the longer that process can take. At the very least, however, AIOps platforms have the ability to automate many low-level IT tasks today that conspire to increase the amount of toil DevOps teams would otherwise encounter.
It’s difficult to determine how pervasive AIOps may be within IT environments, but there is no doubt as organizations look for ways to manage IT at scale, there will be increased reliance on automation. Most organizations can’t afford to continue to hire armies of IT personnel, especially as the global economic outlook remains uncertain.
In fact, one of the benefits of an AIOps platform is that, unlike an employee, it does not take any days off or suddenly decide to take another job. It also, for better or worse, doesn’t forget anything once it’s been learned. As such, it’s now only a question the degree to which AIOps platforms will be trusted over time to manage increasingly more complicated IT tasks.
