Patient Account Specialist (Remote)

Job Description

Upstream Rehabilitation, is looking for a Patient Account Specialist to join our team

The Patient Account Specialist is responsible for handling incoming calls for our patients. This role requires passionate and energetic individuals who are great listeners and can multitask while creating a safe and courteous experience for our patients. The Patient Account specialist will support billing, insurance and other questions from our patients. This position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.

• The hours for this position{​{:}} 9AM- 5{​{:}}30PM EST
  
  

**Job Responsibilities{​{

• :}}Patient Ca
• llsReceives inbound calls from patients to assist in answers their billing questions in a call center environme
• nt.Sends issues to the AR Te
• am.Takes payments and setting payment pla
• ns.Communication effectively to resolve billing issu
• es.Builds rapport by being courteous and friend
• ly.Maintains professional and respectful relationships by presenting Business Office, clinic, physician, etc. in a positive lig
• ht.Refers all difficult calls/situations to team lead/manag
• er.Account Rev
• iewReviews accounts with outstanding balances or incorrect balances; must be able to multi-task and problem solve in a timely mann
• er.Other duties as assign
  

ed.Job Qualifications{​

• {:}}High School diploma or equivalent experie
• nce.Call Center experience and/or medical billing experience is a p
• lus.Experience in healthcare industry prefer
• red.Exceptional communication skills – oral, written and presentati
• ons.Active Listening, attention to detail, and the ability to multit
• ask.Ability to solve problems in a timely man
• ner.Must be self-motivated to stay on task and be available for routine check
• ins.Must have quiet, HIPAA compliant area with no distracti
• ons.Proficient with Microsoft Office Suite or related softw
  
  

are.Fulltime positions include{

• ​{:}}Annual paid Charity Day to give back to a cause meaningful t
• o youMedical, Dental, Vision, Life, Short-Term and Long-Term Disability Insu
• rance3-week Paid Time Off plus paid hol
• idays401K + company
  
  

matchFollow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfa

mily.Click Here To Learn Even More About Ups

treamUpstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.