How Hilton uses AI to personalize every stay
Opening Bid Unfiltered is available on Apple Podcasts, Spotify, YouTube, or wherever you get your podcasts. Can AI really remember your favorite room, snacks, and even that awkward family water-park trip outfit? Hilton (HLT) CEO Chris Nassetta tells Yahoo Finance Executive Editor Brian Sozzi how the Hilton Honors app and smarter data tools are enabling “mass customization” at a global scale during every stay. He breaks down how AI is boosting productivity behind the scenes, lowering distribution costs, and providing guests with real-time messaging access to hotels, allowing problems to be fixed quickly. This Unfiltered Opening Bid segment explores why Hilton believes that people combined with AI-powered tools will define the future of travel. Listen on your favorite podcast platform or watch on our website for full episodes of Opening Bid Unfiltered. This post was written by Langston Sessoms, producer for Opening Bid Unfiltered.