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Customer Support
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Lucent Worldwide Services is proud to offer a full range of integrated services to its customers and business partners. In addition to our portfolio of services for wireline and mobility providers, we also offer self-service and technician-assisted support services through Lucent OnLine Customer Support. Publicly available support information, training, and tools (e.g. Repair and return) can be accessed from the links below. If you have a login account, please Login to get access to both publicly available information and restricted content under your additional support entitlements.
 
Access & Registration
Learn more about OnLine Customer Support, access levels and registration requirements.
Documentation & Downloads
Access to both publicly available and restricted documentation and software downloads, purchase product documentation and access to your document subscription services.
Training
Lucent is committed to providing you with essential learning, information, and documentation solutions when and where you need them. Take advantage of the wealth of learning opportunities available to you in a variety of different media for your convenience.
Tools
Access to a variety of self-help and technician-assisted tools to help you maintain your products and networks.
Lucent Service Offerings
Lucent Worldwide Services provides a full lifecycle of services and solutions for Wireline and Mobility service providers to help you plan, design, implement, and operate your network in today's rapidly changing and complex environment.
Support Policies
Learn more about Lucent's support policies such as warranties, end-of-life guidelines, repair and exchange services, and our grey market policy.
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New Content Added From AGCS Web Site
Content for many former AGCS products has been moved to this site  Morearrow
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Changes to Warranty Registration
Serial numbers are now required for registering all products under warranty Morearrow
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New eTechnical Support service
Learn more about our Web-only service for Pipeline and SuperPipe Routers  Morearrow
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Welcome New Users
Lucent Customer Support simplifies online access.
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Technical Support Phone Numbers
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Product Security Inquiries
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Certification
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RE-USE
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Global Logistics and Distribution
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Network Knowledge Center
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DNCP Solutions Patch Manager (formerly Stratus Computer online service center)
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