ServiceNow

The proof is in the pudding. Fortune’s AIQ 75 is built on hundreds of data points measuring how the nation’s largest companies are actually putting AI to work. Our SVP of Global Operations & Transformation, Holly Briedis, goes beyond the data points, living in and witnessing these patterns and rankings unfold in real time. The harsh truth: specific industries are pulling ahead, and vast resources do not translate to ROI with AI. You need specific ingredients and a winning strategy. Join Holly at AIQ Summit 2026 October 1 to uncover the insights behind Fortune's AIQ 75 and the ingredients you need to win with enterprise AI: https://bit.ly/4yKP5ho #FortuneAIQSummit

That “little white lie” we’ve all been telling ourselves about how employees use AI? Not so little after all…

Progress doesn't happen in isolation. In 2026, that meant advancing our sustainability commitments with 100% renewable electricity, helping nonprofits do more with less through ServiceNow.org, and opening doors to the AI economy through ServiceNow University and RiseUp. Our latest Social Impact Report highlights how employees, customers, and partners are turning intention into action, working together to build a more resilient, inclusive, and sustainable future. Read the report: https://lnkd.in/eFHYTHHr

Enterprise AI used to take months. INRY went live in six weeks. One AI front door. No tool switching. Jira requests? 60% faster. They didn’t sell it to clients first. They ran it themselves. Now INRY is taking what worked internally and putting it to work for customers. Learn more: https://bit.ly/4rnKfEx

Not all heroes wear capes (some wear headsets and work in IT)

We're excited to welcome ServiceNow SVP of Global Operations and Transformation Holly Briedis to the inaugural #FortuneAIQSummit! On October 1, executives from the Fortune AIQ 75 and other leading organizations will convene in New York City to explore how they're translating AI investment into measurable business value and enterprise-wide impact. Register to join us: https://bit.ly/468jTfE

The next decade will be defined by who acts on climate now, not later. That's why ServiceNow's Sustainable Futures Accelerator exists: to put meaningful investments behind the organizations doing the work. This Climate Week, we're announcing multiple new grants for organizations working on sustainable infrastructure, nature-based solutions, and climate action innovation. Each grant combines technology donations, pro bono consulting, and strategic partnerships, not just funding. If you're a nonprofit, research institute, or climate tech startup working to close the gap between ambition and impact, applications are open September 21 through October 30. Apply and put ServiceNow to work for your mission. https://lnkd.in/eXgHspjR

CRM was supposed to save reps time. Instead it gave them homework. Then AI showed up and automated the homework instead of eliminating it. This week, we break down what eliminating it actually looks like: 

A password reset request had to wait. Not because it was hard—because two people were too busy sorting 6,000 cases a month to solve any of them. A daunting task for C Spire’s support team. Then they deployed ServiceNow AI agents to read, classify, and route incoming cases automatically. Now 70%+ of email cases never touch a human queue, and the team that used to sort problems gets to solve them: ✅ 44% faster triage handling time ✅ 125% more cases resolved at first line of support ✅ 280+ hours returned to the team every month Get the full story: https://lnkd.in/eaUqV9_q