People often come into a car dealership with their guard up. They want to make a good decision, feel confident about what they're spending, and know they're getting exactly what they need. That's where great customer service makes all the difference. Our goal is the same as theirs: a process where they get everything they need, and nothing they don't. Now more than ever, people have options, and in Customer Service 101 we lay the groundwork for turning a walk-in appointment into someone ready to tell their friends and family how surprised they were when our people showed up happy to help. Thanks to all our new members for attending, and a big thank you to Suzanne Campbell Smith for leading the session. We'll see you again in Go University!