Help Desk Software Directory
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Integrated help desk, inventory, workstation auditing, purchasing, library, training, & reporting - help desk support software.
Features: Website Integration, Quick Incident Creation, Real Time Monitoring, Support Ticket Tracking, Inventory Management , SLA Management, Alerts / Escalation, Email Tracking, Incoming Call Management, Complex Event Processing
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix Year Founded: 1991
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Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
Features: RMA, Support Ticket Tracking, Known Error Management, Real Time Monitoring, Website Integration, Email Tracking, Work Order Management, Complex Event Processing, Call Tracking, Queue Manager
Platform: Windows, Web Based Year Founded: 1995
More Links: Live Product Demo Brochures Feature Listing Free Software Offer
100% Web based Help Desk software, Customer Support software, Asset Management Software and Issue Tracking software.
Features: Inbox Monitor, Incoming Call Management, Quick Incident Creation, Complex Event Processing, Billing & Invoicing, Work Order Management, Alerts / Escalation, Customer Accounts, SLA Management, Email Tracking
Platform: Windows, Web Based Year Founded: 1992
More Links: Free Online Demo Who Uses IssueTrak?
Help desk support software and asset management tool includes, knowledgebase, SLA management, ticket tracking, inventory management.
Features: Inbox Monitor, Email Tracking, Website Integration, Alerts / Escalation, SLA Management, Call Tracking, Customer Accounts, Service Renewal Notices, Complex Event Processing, Knowledge Base Integration
Platform: Windows, Web Based, Linux/Unix Year Founded: 1996
More Links: Online Demo Free Download Customer Support Software
CRM solution for use in sales, support and marketing environments - integrated help desk support software.
Features: RMA, Complex Event Processing, Website Integration, Service Renewal Notices, Call Tracking, Billing & Invoicing, Work Order Management, Support Ticket Tracking, Alerts / Escalation, Incoming Call Management
Platform: Windows, Web Based, Mac, Linux/Unix, Other Year Founded: 1991
More Links: Free Trial Video Demos Case Studies
Featured Solutions
Powerful, affordable customer-support and help desk support software solution built on Microsoft industry standards.
Features: Complex Event Processing, Call Tracking, Service Renewal Notices, RMA, Incoming Call Management, Alerts / Escalation, Billing & Invoicing, CRM Integration, Inbox Monitor, Knowledge Base Integration
Platform: Windows, Web Based Year Founded: 2004
End users can submit requests for service, search for solutions, and view the status of their open incidents.
Features: Complex Event Processing, Service Renewal Notices, Incoming Call Management, Billing & Invoicing, Support Ticket Tracking, Knowledge Base Integration, Inventory Management , Website Integration, Customer Accounts, Work Order Management
Platform: Windows, Web Based, Mac Year Founded: 1992
More Links: Evaluation Request
Enterprise asset and maintenance management tools and an ITIL based Help Desk incorporating customer, contract and queue management.
Features: Billing & Invoicing, SLA Management, Service Renewal Notices, Real Time Monitoring, Customer Accounts, Inbox Monitor, Website Integration, Queue Manager, Email Tracking, Complex Event Processing
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix, Other Year Founded: 2001
ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
Features: Inventory Management , CRM Integration, Alerts / Escalation, Queue Manager, Knowledge Base Integration, SLA Management, Work Order Management, Known Error Management, Inbox Monitor, Complex Event Processing
Platform: Windows, Web Based Year Founded: 1995
ConnectWise is the leading business operating system for IT service providers & consultants, MSPs, integrators & developers.
Features:
Platform: N/A Year Founded: 1982
More Links: Quick Tour Interactive Demo Free Webinar Request Information
Online issue and defect tracking application for software development teams - help desk, support software for application development.
Features:
Platform: Windows, Web Based Year Founded: 2000
More Links: Take A Tour Free Trial
Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending.
Features: Inbox Monitor, Alerts / Escalation, Website Integration, Customer Accounts, Queue Manager, Knowledge Base Integration, Call Tracking, Real Time Monitoring, Email Tracking, CRM Integration
Platform: Windows, Web Based Year Founded: 1197
Get an online support portal to manage and deflect up to 80% of your incoming service inquiries - help desk, support software.
Features: Real Time Monitoring, Quick Incident Creation, Knowledge Base Integration, Chat Functionality, Queue Manager, Alerts / Escalation, Support Ticket Tracking, Call Tracking, SLA Management, Service Renewal Notices
Platform: Web Based Year Founded: 2000
More Links: Help Desk Software Live Product Demo
The only Customer Interaction software allowing employees to use a single system. Enables non-technical staff to map processes.
Features: CRM Integration, Call Tracking, Queue Manager, Billing & Invoicing, Alerts / Escalation, Inbox Monitor, Quick Incident Creation, Incoming Call Management, Email Tracking
Platform: Windows, Web Based Year Founded: 1997
Web-based customer support software, knowledge base, help desk and CRM solution - Built for .NET 2.0 and MS SQL.
Features: Quick Incident Creation, Known Error Management, Incoming Call Management, Knowledge Base Integration, Inventory Management , Website Integration, CRM Integration, Support Ticket Tracking, Customer Accounts, Email Tracking
Platform: Windows, Web Based, Open Source Year Founded: 1999
Our support software enables you to provide timely and expert IT help desk services, with a personalized level of detail.
Features: Complex Event Processing, Email Tracking, Real Time Monitoring, Work Order Management, Support Ticket Tracking, Service Renewal Notices, Alerts / Escalation, RMA, Call Tracking, Website Integration
Platform: Windows, Web Based Year Founded: 1984
Affordable, network-able, and user friendly service management, dispatch scheduling & work order software for Windows.
Features: Call Tracking, Alerts / Escalation, Inventory Management , Support Ticket Tracking, Work Order Management, Customer Accounts
Platform: Windows, Web Based, Linux/Unix Year Founded: 1996
Help Desk support software, IT Infrastructure and asset management with comprehensive inventory.
Features: Website Integration, Support Ticket Tracking, Email Tracking, Service Renewal Notices, Quick Incident Creation, Alerts / Escalation, CRM Integration, Call Tracking, Known Error Management, Inventory Management
Platform: Windows, Web Based Year Founded: 2002
More Links: Webinar signup Product tour Free 30-day trial Data sheet
Alphabetical Directory
74 Solutions Listed Visit Capterra for a full listing of Help Desk software
Abacus Systems - Aegis Help Desk
Some Features: Queue Manager, Call Tracking, Real Time Monitoring
Platform: Windows Year Founded: 1983
Activate - Activate
Some Features: Work Order Management, Email Tracking, CRM Integration
Platform: Windows, Web Based Year Founded: N/A
AERON - Aeron Help Desk
Some Features: Known Error Management, CRM Integration, Call Tracking
Platform: Windows, Web Based Year Founded: 2003
Some Features: Email Tracking, Incoming Call Management, Quick Incident Creation
Platform: Windows, Web Based Year Founded: 2002
Artisan Global Software - HelpDesk
Some Features: Alerts / Escalation, SLA Management, Real Time Monitoring
Platform: Windows Year Founded: 1988
Automation Centre - Support Tracker
Some Features: Support Ticket Tracking, SLA Management, Knowledge Base Integration
Platform: Other Year Founded: 1994
Axios Systems - assyst
Some Features: Known Error Management, Quick Incident Creation, Inbox Monitor
Platform: Windows, Web Based Year Founded: 1988
bigWebApps - bigWebDesk
Some Features: Knowledge Base Integration, Alerts / Escalation, Work Order Management
Platform: Other Year Founded: 2001
Bomgar - The Bomgar Box
Some Features: Alerts / Escalation, Support Ticket Tracking, Knowledge Base Integration
Platform: Windows, Mac, Linux/Unix, Other Year Founded: 2003
Close Fit Software - Close Support
Some Features: Inventory Management , Queue Manager, Email Tracking
Platform: Windows Year Founded: 1998
Compco - MySoft.net Help Desk
Some Features: Inventory Management , Billing & Invoicing, Queue Manager
Platform: Windows, Web Based, Mac, Linux/Unix, Other Year Founded: 1978
CPL Technologies - C2 Enterprise
Some Features: Known Error Management, CRM Integration, Queue Manager
Platform: Windows, Web Based, Other Year Founded: 1994
Customer1 - Customer1
Some Features: SLA Management, CRM Integration, Support Ticket Tracking
Platform: Windows, Web Based Year Founded: 2002
Dapper Desk - Dapper Desk Complete
Some Features: Support Ticket Tracking, Customer Accounts, Email Tracking
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix, Other Year Founded: 1998
Dennis Baggott and Sons - AccessAble Help Desk Pro
Some Features: Chat Functionality, Support Ticket Tracking, Knowledge Base Integration
Platform: Windows, Web Based Year Founded: 1989
Dexon Software - Dexon ServiceDesk
Some Features: Work Order Management, SLA Management, Support Ticket Tracking
Platform: Windows Year Founded: 2002
E-Warehouse - Oxygen Service Desk
Some Features: Service Renewal Notices, Website Integration, Email Tracking
Platform: Windows, Web Based Year Founded: 1996
EBSuite - Customer Service Help Desk
Some Features: SLA Management, Complex Event Processing, Call Tracking
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix, Other Year Founded: 2001
Some Features: Known Error Management, Support Ticket Tracking, Email Tracking
Platform: Windows, Web Based, Mac, Linux/Unix, Other Year Founded: 1991
Entry Software - TeamHeadquarters Help Desk
Some Features: Inbox Monitor, Alerts / Escalation, Call Tracking
Platform: Windows, Web Based Year Founded: 1998
Some Features: Chat Functionality, Support Ticket Tracking, RMA
Platform: Windows, Web Based Year Founded: 1984
Escon Information Consulting - SupportPortal
Some Features: Quick Incident Creation, Website Integration, Service Renewal Notices
Platform: Windows, Web Based, Linux/Unix Year Founded: 2006
ESI Technologies - ESI HelpDesk
Some Features: Quick Incident Creation, Knowledge Base Integration, Email Tracking
Platform: Web Based Year Founded: 2005
Some Features: Support Ticket Tracking, CRM Integration, Inbox Monitor
Platform: Windows, Web Based, Open Source Year Founded: 1999
ForeSoft - CRMdesk
Some Features: Email Tracking, Website Integration, CRM Integration
Platform: Windows, Web Based, Other Year Founded: 2001
Gritware - Mouse Tracks
Some Features: Email Tracking, Inventory Management , Call Tracking
Platform: Windows, Web Based Year Founded: 1998
Some Features: Call Tracking, Alerts / Escalation, Work Order Management
Platform: Windows, Web Based, Linux/Unix Year Founded: 1996
Some Features: Support Ticket Tracking, Incoming Call Management, Email Tracking
Platform: Windows, Web Based, Mac Year Founded: 1992
ICCM - eService-Desk
Some Features: Knowledge Base Integration, Alerts / Escalation, SLA Management
Platform: Windows, Web Based Year Founded: 1998
Some Features: Email Tracking, Customer Accounts, Alerts / Escalation
Platform: Windows, Web Based Year Founded: 1197
infraWise - iWise Service Center
Some Features: Inbox Monitor, Real Time Monitoring, SLA Management
Platform: Windows, Web Based, Open Source, Linux/Unix Year Founded: 1983
InteQ - InfraDesk
Some Features: Knowledge Base Integration, Quick Incident Creation, Call Tracking
Platform: Web Based Year Founded: 1995
Internet Information and Technologies - SMART Suite Help Desk
Some Features: RMA, SLA Management, Knowledge Base Integration
Platform: Windows, Web Based, Other Year Founded: 1998
Some Features: Alerts / Escalation, Complex Event Processing, Work Order Management
Platform: Windows, Web Based Year Founded: 1992
Jackal Software - BugAware
Some Features: Support Ticket Tracking, Knowledge Base Integration, Alerts / Escalation
Platform: Windows, Web Based Year Founded: 2000
Kayako - SupportSuite
Some Features: Inbox Monitor, Email Tracking, Billing & Invoicing
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix Year Founded: 2001
Kemma Software - BridgeTrak Suite
Some Features: Incoming Call Management, Knowledge Base Integration, SLA Management
Platform: Windows, Web Based Year Founded: N/A
Kirzen - LiveHelp chat software
Some Features: Real Time Monitoring, Customer Accounts, Incoming Call Management
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix, Other Year Founded: 2010
LogMeIn - LogMeIn Rescue
Some Features: Call Tracking, Website Integration, Alerts / Escalation
Platform: Windows, Web Based Year Founded: 1998
Magnoware Systems - DataTrack System
Some Features: SLA Management, Website Integration, Inventory Management
Platform: Windows, Web Based, Mac Year Founded: 1998
Some Features: SLA Management, Queue Manager, Email Tracking
Platform: Windows, Web Based, Linux/Unix Year Founded: 1996
NetSupport - NetSupport DNA Helpdesk
Some Features: Email Tracking, Knowledge Base Integration, Support Ticket Tracking
Platform: Web Based Year Founded: 1998
Noble Systems - Noble Solution Suite
Some Features: Queue Manager, Incoming Call Management, CRM Integration
Platform: Windows, Open Source, Linux/Unix Year Founded: N/A
Some Features: Queue Manager, Email Tracking, CRM Integration
Platform: Windows, Web Based Year Founded: 1997
Some Features: Email Tracking, Website Integration, Chat Functionality
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix Year Founded: 1991
Octopus-ITSM.com - Octopus
Some Features: Email Tracking, Queue Manager, Service Renewal Notices
Platform: Windows, Web Based Year Founded: 2005
Omnistar Interactive - Omnistar Live
Some Features: Website Integration, Customer Accounts, Service Renewal Notices
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix, Other Year Founded: 1999
OnClick Solutions - h2desk help desk software
Some Features: Chat Functionality, Email Tracking, Alerts / Escalation
Platform: Web Based, Linux/Unix Year Founded: 2002
OpenBox Technologies - OpenBOX Customer HelpDesk
Some Features: Call Tracking, Work Order Management, CRM Integration
Platform: Web Based Year Founded: 1989
Some Features: CRM Integration, Email Tracking, Knowledge Base Integration
Platform: Web Based Year Founded: 2000
Some Features: Alerts / Escalation, CRM Integration, Billing & Invoicing
Platform: Windows, Web Based Year Founded: 2004
Polar - Polar HelpDesk
Some Features: Work Order Management, Email Tracking, Quick Incident Creation
Platform: Web Based Year Founded: N/A
Pragmatic Software - Defect Tracker
Some Features: Work Order Management, Real Time Monitoring, Website Integration
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix Year Founded: 1992
QMS Software - Ulysses Suite
Some Features: Knowledge Base Integration, SLA Management, Inbox Monitor
Platform: Windows, Web Based Year Founded: 1997
QualityUnit - SupportCenter
Some Features: Inbox Monitor, Website Integration, Support Ticket Tracking
Platform: Web Based Year Founded: 2004
Rapid Induct - Rapid Incident Reporting
Some Features: Quick Incident Creation, Real Time Monitoring, Email Tracking
Platform: Web Based Year Founded: N/A
Saviom Software - Saviom Service Desk
Some Features: Quick Incident Creation, Website Integration, Alerts / Escalation
Platform: Windows, Web Based Year Founded: 1999
Sitehelpdesk.com - Sitehelpdesk
Some Features: Call Tracking, Support Ticket Tracking, Queue Manager
Platform: Windows, Web Based, Open Source Year Founded: 2000
Some Features: Service Renewal Notices, RMA, Incoming Call Management
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix, Other Year Founded: 2001
SpiceCSM - SpiceCSM
Some Features: Quick Incident Creation, CRM Integration, Support Ticket Tracking
Platform: Web Based Year Founded: 2008
Sunrise Software - Sostenuto ITSM
Some Features: Incoming Call Management, Customer Accounts, Website Integration
Platform: Windows, Web Based Year Founded: 1994
SupportPRO - SupportDesk
Some Features: Inbox Monitor, RMA, Quick Incident Creation
Platform: Windows, Web Based, Open Source, Linux/Unix Year Founded: 2003
Some Features: Alerts / Escalation, Known Error Management, Support Ticket Tracking
Platform: Windows, Web Based Year Founded: 1995
Tenmiles - help desk pilot
Some Features: Work Order Management
Platform: Windows, Web Based Year Founded: N/A
TopCMM Software - 123 Live Help Chat Server Software
Some Features: Customer Accounts, Call Tracking, Email Tracking
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix, Other Year Founded: 2003
U.S. Infotel - Cynergy Active Ticket
Some Features: Website Integration, RMA, Quick Incident Creation
Platform: Windows, Web Based, Mac Year Founded: 1996
Universal Data Solutions - Gulfstream Helpdesk
Some Features: Quick Incident Creation, Knowledge Base Integration, Inbox Monitor
Platform: Windows, Web Based Year Founded: N/A
Value One - e11 Help Desk Software
Some Features: Billing & Invoicing, Inbox Monitor, Work Order Management
Platform: Windows, Open Source, Linux/Unix Year Founded: N/A
Vector Networks - IT Help Desk and Service Management
Some Features: Knowledge Base Integration, Inventory Management , Work Order Management
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix, Other Year Founded: 1992
Velocity Integrations Software - VI Service Desk
Some Features: SLA Management, Service Renewal Notices, Knowledge Base Integration
Platform: Windows, Web Based Year Founded: N/A
Some Features: Work Order Management, Alerts / Escalation, Inventory Management
Platform: Windows, Web Based Year Founded: 1995
Vision Helpdesk - Vision Helpdesk
Some Features: Email Tracking, Knowledge Base Integration, Website Integration
Platform: Windows, Web Based, Mac, Open Source, Linux/Unix, Other Year Founded: 2007
Visionera - VisionProject
Some Features: RMA, Alerts / Escalation, Inbox Monitor
Platform: Windows, Web Based, Mac, Linux/Unix Year Founded: 2001
Web Help Desk - Web Help Desk
Some Features: Support Ticket Tracking, Service Renewal Notices, Known Error Management
Platform: Windows, Web Based, Mac, Linux/Unix Year Founded: 1998
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