Overall: Super happy with Rollbar. Have used it on multiple projects, but in Recipe Cost Calculator specifically for probably at least seven years.

Pros: Rollbar was easy to integrate and provides multiple libraries to integrate depending on what languages you're programming in. It reports errors well, it's reliable, the API and libraries are super flexible. I'm sure I only use about 20% of the overall functionality.

Cons: Nothing that I *overly* dislike about Rollbar. I think that some of the UI could be improved a bit on the admin dashboard, some things are really nit-picky like I don't like the way that text or lines wrap in certain places. Any complaints I have would be bordering on trivial.

Reasons for Switching to Rollbar: Found the previously used product to be more and more frustrating over time (if I recall correctly, they went through one or more acquisitions, and there was a period of time where it became very frustrating to use... it's quite possible that all of that has been resolved).

Overall: My overall experience with this product is quite negative. Last year I noticed that when my teammates mention me under a specific item (a bug) I didn't receive any emails. This is quite important because the product doesn't offer any alternatives to get notified about those issues. There are no webpage notifications. There is no way to search for bugs that you were mentioned. The only alternative is to go through hundreds of web pages and use Cmd + F to see if someone mentioned you, asked you a question, assigned a task to you, or some other thing that is important for your daily job. I wrote to their customer service explaining the issue. Our initial correspondence took almost a month for me to convince them there is in fact a problem and I didn't receive emails. After convincing them, I was told that I could get a reply in a few weeks. I followed up one month later, and they asked for a few more weeks. Another month passed and they basically said this was a low priority issue and they don't know if and when it will be fixed. I wasn't even offered any workarounds. Since then, I get an automated email from them once in a while asking me to rate their product. I give a low rating, explain the situation, a couple of months passes and I get the same email. I work in SaaS, I do understand the need for prioritization and the lack of resources but having a critical feature that doesn't work for a customer and not bothering to offer any alternatives are a big no for me.

Pros: It allows me to track some bugs and act quickly.

Cons: Lack of customer support and the bad user interface.

Overall: Real-time error tracking, as soon an error pops up on test or production environment, we get an alert on slack and act on it.

Pros: It is simple to customize grouping rules, you can easily propagate notifications settings to all projects so they are matching, easy to customize, easy to integrate.

Cons: We have to pay much more to have a simple feature like viewing all projects' errors in a single view.

Alternatives Considered: Airbrake and Sentry Login

Reasons for Choosing Rollbar: For the easiness of integration, customization and simple UI interface to manage everything.

Reasons for Switching to Rollbar: It was difficult to customize the error grouping as we needed to fit our needs.