IT Operations – Computerworld

Windows 11: A guide to the updates

Here’s what you need to know about the latest updates to Windows 11 as they’re released from Microsoft. Now updated for KB5083769, released on April 14, 2026.

By Preston Gralla

Apr 14, 202640 mins

BusinessSmall and Medium BusinessWindows 11

Articles

HP will cram a 20-billion-parameter AI model into new AI PCs

HP is also adding new AI features to its Workforce Experience Platform to manage and remediate devices remotely.

By Lynn Greiner

Mar 25, 2026 5 mins

Desktop PCsUnified Endpoint ManagementWindows PCs

What is digital employee experience — and why is it more important than ever?

As ‘digital friction’ grows in the workplace, DEX tools track, analyze, and improve the technology workers use every day, increasing productivity and job satisfaction.

By Bob Violino

Mar 3, 2026 15 mins

Employee ExperienceHybrid and Remote WorkUnified Endpoint Management

ServiceNow plans automation of L1 Service Desk roles, promises more AI ‘specialists’ to come

ServiceNow has released a new AI tool to help human workers, and is readying their replacement, the Autonomous Workforce, for later this year.

By Lynn Greiner

Feb 26, 2026 6 mins

Artificial IntelligenceITSMServiceNow

AI agent platforms could push down SaaS license costs, report argues

Citrini Research imagines a future where software tools and expertise are rendered obsolete while AI unleashes job losses and economic chaos.

By John E. Dunn

Feb 24, 2026 5 mins

Artificial IntelligenceSaaSSoftware Licensing

Why AI adoption keeps outrunning governance — and what to do about it

Enterprises are not short on AI ambition. What they lack is a governance model that keeps pace with how AI is actually being adopted.

By Pat Brans

Feb 2, 2026 10 mins

Generative AIIT GovernanceIT Strategy

Is it time to reconsider DaaS?

Improved vendor offerings and advanced features have made Desktop as a Service far more appealing than just a few years ago.

By Andy Patrizio

Jan 29, 2026 9 mins

Data CenterDesktop VirtualizationVirtualization

Enterprise mobility 2026: GenAI and autonomy take center stage

Mobility management platforms continue to evolve, with generative AI now assisting in predictive maintenance, device configuration and optimization, and insight generation and reporting.

By Bob Violino

Jan 20, 2026 7 mins

IT OperationsMobile ManagementUnified Endpoint Management

Should there be a financial penalty for ignoring IT?

IT often gets all kinds of pushback from line-of-business chiefs, CFOs, COOs — you get the picture. But when IT warns of a potential massive data leak, and everyone disregards the warning, there’s no shared risk. If IT happened to be right, it’s time anyone who ignored their instructions share the pain.

By Evan Schuman

Jan 12, 2026 4 mins

IT StrategyMarketsTechnology Industry

Building end-to-end workflows with Microsoft 365 Copilot

As early adopters have discovered, Copilot delivers real transformation only when it becomes an integral part of critical workflows.

By Pat Brans

Jan 5, 2026 9 mins

Generative AIMicrosoftMicrosoft 365

How to manually update Microsoft Defender

It’s imperative to keep Microsoft Defender up to date even when Windows Update isn’t working. Here are several methods to manually update Defender.

By Ed Tittel

Dec 31, 2025 7 mins

MicrosoftWindows 10Windows 11

Ho ho ho! December’s Patch Tuesday delivers three zero-days

It’s a holiday miracle with no critical Windows patches and an unusually low number of updates overall — but with three zero-days in the wild, patching can’t wait.

By Greg Lambert

Dec 12, 2025 8 mins

Endpoint ProtectionMicrosoftWindows Security

Mac identity management gets a boost, but IT still faces gaps

Updates to Apple’s identity management tools have the potential to deliver a better authentication experience for Mac users in the enterprise — but we’re not out of the woods yet. Here’s how IT teams can cope.

By Pat Brans

Dec 8, 2025 10 mins

AppleIdentity and Access ManagementMacOS