Associate Solutions Engineer

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About The Role

Decagon is looking for an Associate Solutions Engineer to join our growing team and play a key role in supporting the delivery of AI-powered solutions for enterprise customers. In this early-career role, you’ll work closely with senior Solutions Engineers, Account Executives, and Product teams to help articulate Decagon’s value, support technical evaluations, and contribute to customer success during pre-sales engagements.

This is a unique opportunity to gain hands-on experience at the intersection of AI, enterprise technology, and go-to-market strategy—ideal for a technically curious and business-savvy individual looking to grow into a strategic solutions role.

Your background looks something like this

• Have 1–2 years of experience in a customer-facing role such as solutions consulting, technical support, product specialist, or pre-sales engineering.
• Have a technical foundation, whether through a software engineering background, CS degree, or hands-on coding experience, and are excited to apply it in a customer-facing context.
• Are eager to collaborate with Account Executives to understand customer pain points and assist in identifying tailored solutions that drive value.
• Are comfortable learning and using technical tools to build basic product demonstrations, leveraging Decagon’s platform to align with customer use cases.
• Have strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Thrive in a fast-paced, collaborative environment, and are excited to learn from experienced team members while contributing to real customer projects.
• Have a basic understanding of enterprise go-to-market (GTM) processes, CRM systems, or revenue operations workflows.
  
  

Even better if you have

• Experience in high-growth startup environment
  
  

Benefits

We proudly offer the following benefits for our full-time employees:

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best
  
  

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.