NOC Network Engineer

Job Summary

The Network Engineer is primarily engaged in troubleshooting, installing network and server issues in customers’ environments including servers, switches, and other networking devices. The Network Engineer will document identified network information that is pertinent for future support. The Network Engineer is primarily troubleshooting issues that were escalated from other tiers. The Network Engineer will work with senior-level engineers to implement solutions for break/fix problems.

ESSENTIAL FUNCTIONS

• Troubleshoot networking and server issues for customers.
• Resolve escalated issues & assigned tasks from other internal teams.
• Troubleshoot firewalls, access points, switches, and other network infrastructures.
• Assist with hardware installs as it pertains to networking. i.e. firewalls, switches, UPSs.
• Provide support for customers’ server environments.
• Support identity infrastructure such as Entra ID and Active Directory
• Provide support of network protocols such as DNS, DHCP, and routing.
• Perform customer onsite visits to troubleshoot, repair, install networking and server equipment.
• Troubleshoot Cloud infrastructure, such as Azure VMs, Azure VPN Gateways, Entra ID, & Microsoft Intune.
• Provide input and evaluate new technology.
• Travel to customer sites for diagnosis and remediation of discovered issues.
• Provide assistance with customers’ IT vendors to troubleshoot and remediate their core applications and hardware as it pertains to networking.
  
  

OTHER DUTIES

• Participates in special projects as required.
• Assists in oncall after hours phone rotation as needed.
• Accomplishes all other duties and tasks as appropriately assigned or requested.
  
  

EDUCATION & EXPERIENCE

• Bachelor’s degree in Computer Science, Computer Information Systems, or related field or 2+ years experience in related field.
• Relevant certifications are highly preferred: o CompTIA: Security+, Network+
• Microsoft: AZ-104, AZ-700
  
  

Palo Alto: PCNSA, PSNSE

KNOWLEDGE, SKILLS & ABILITIES

• Experience with networking techniques is required.
• Experience with Cisco, HP, SonicWall, Palo Alto, and Ubiquiti networking equipment is preferred.
• Experience with networking including IP Addressing/Subnetting, VLANS, Port Aggregation, DNS, DHCP, RDP, LDAP, is required.
• Experience with virtualization platforms including VMware and HyperV is required.
• Ability to support and troubleshoot serverbased software issues with Microsoft Windows Server 2016 and newer, Microsoft Active Directory, Entre ID, Microsoft 365, Microsoft PowerShell, major EDR solutions, and enterprise class backup solutions.
• Experience with DUO is preferred.
• Knowledge in troubleshooting and resolving workstationbased software issues with Microsoft Windows 10 and 11, Microsoft Office applications, and domain and workgroup environments.
• Ability to travel the Northeastern US as needed.
  
  

Candidate must have excellent listening skills, be organized, be able to meet demanding deadlines, be detail oriented, have excellent problem-solving skills, always take responsibility, have a great attitude, demonstrate personal integrity & honesty, maintain independence, be a self-starter and have excellent project management skills.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, sit, use hands; and reach with hands and arms.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee may be exposed to various weather conditions.
• The noise level in the work environment is usually moderate.