Senior Project Manager

NOTE: THIRD PARTY AGENCIES, EMPLOYERS OR SIMILAR ARE NOT ELIGIBLE, due to preexisting client restrictions. NO EXCEPTIONS

CLIENT: U.S. Healthcare & Pharma Firm

ROLE: Senior Project Manager

TYPE: Full-Time Employment (FTE) - HYBRID

WORK SCHEDULE: Hybrid - 3days onsite; 2days remote

JOB DESCRIPTION:

We're seeking a Senior Project Manager to join our dynamic team, where your expertise will directly contribute to improving health outcomes for patients with complex, chronic conditions and rare diseases. This role offers the opportunity to plan, lead, organize, and motivate project teams to deliver high performance and quality, creating business value for internal and external users and stakeholders. This Project Manager may be responsible for managing several concurrent, high-visibility projects, using both agile and traditional project management methods in a fast-paced environment spanning multiple business units.

The Senior Project Manager may include several different roles:

• At a wider business level, leading and managing large, complex projects consisting of multiple project teams and/or requiring integration with other activities outside the scope of the teams.
• At a team level, playing a consultative role to help put in place the appropriate people, process, and tools and coaching members of the team as needed to optimize the efficiency of the project team.
• In situations that require a hybrid project approach, using good judgment and skill to develop a project management approach that is suitable for planning and managing the effort to achieve the project goals within designated project constraints.

This role will be hybrid, based at our regional office in the Midwest and will be required in the office a minimum of three days a week.

Critical Parts of the Job / Key Responsibilities

• Active Project Planning and Management – Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working sessions; prepare and distribute progress reports; manage risks and issues, and perform delivery planning for assigned projects and work streams. Continually adapts to change and plans work based on available resources.
• Team Management – Assist in team development while holding teams accountable for their commitments, removing impediments to their work, using resources effectively, improving capacity for project work, and mentoring and developing team members. Understand the team's skills and use them effectively.
• Product Owner Support – Support the Product Owner and Subject Matter Experts in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.
• Process Management and Improvement – Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for project management, including communication, planning, and collaboration.
• Team Building – Promote empowerment of the team, ensure that each team member is fully engaged in the project/work stream and making a meaningful contribution, and encourage a sustainable pace with high levels of quality for the team.
• Client Implementation – Develop an implementation playbook that ensures flawless execution and implementation of new clients and programs.
• Develop comprehensive project plans, define project scope, goals, objectives, and deliverables, and identify necessary resources.
• Lead end-to-end project execution across the entire project life cycle (ideation, planning, execution, monitoring, and closing).
• Identify potential risks, develop mitigation strategies, and actively address issues and obstacles as they arise to keep the project on track.
• Set up and run suitable decision-making, communication, and reporting channels.
• Support the definition of requirements with Product Owners and Subject Matter experts across the business.
• Manage risks and issues on projects and work streams, anticipating and mitigating them when appropriate.
• Manage conflict resolution, facilitating discussion to find alternatives or different approaches.
• Plan and estimate work with the skill sets and team available.
• Understand the business needs with the ability to establish and maintain high levels of trust and confidence from stakeholders and the team.

Essential Requirements

• Experience in business analytics and product design.
• Proven ability to manage cross-functional teams and vendor partners.
• Exceptional communication and leadership skills; able to balance empathy with accountability.
• Proficiency in project management software (e.g., Asana, MS Project), Microsoft Office Suite, specifically Excel, Word, PowerPoint, and Outlook.
• Strong oral and written communication skills.
• Excellent leadership skills and the ability to navigate different personalities.
• Strong attention to detail, process-oriented, excellent organizational skills, and adherence to deadlines.
• Ability to work and adapt in a complex, dynamic organization.
• Must be able to effectively multitask and work in a fast-paced environment with the ability to prioritize among competing tasks.
• Ability to manage time-sensitive documents.
• Ability to work independently, as well as in a team environment.
• Interact effectively and productively with colleagues and business partners.
• Proactive and communicative, knows when to escalate.
• Innovative thinker willing to bring forth ideas to enhance processes.
• Proven track record in project management, managing multiple timelines, and delivering results in a complex organization.
• Proficient in project intake and management platforms (such as Asana).
• Excellent presentation skills.
• Excellent analytical and problem-solving skills.

Qualifications

• Five (5) or more years of progressive experience in project management, Agile program management, or related roles.
• Previous experience in pharmacy operations, client implementation, and project management.

Preferred Qualifications

• PMP or Agile certifications are strongly preferred, but not required.
• Experience with pharmacy management software preferred.