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About Baselayer: Trusted by 2,200+ financial institutions, Baselayer is the intelligent business identity platform that helps verify any business, automate KYB, and monitor real-time risk. Baselayer’s B2B risk solutions & identity graph network leverage state & federal government filings and proprietary data sources to prevent fraud, accelerate onboarding, and lower credit losses.
About You: You're a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.
Must-Have Requirements:
You have 2+ years of experience in a technical role, product management, or customer-facing position
You possess fundamental knowledge of API concepts and web technologies
You're detail-oriented and able to document requirements effectively
You're a natural problem-solver who enjoys finding solutions to complex challenges
You're adaptable and can navigate ambiguity with confidence
You're highly collaborative and enjoy working with cross-functional teams
Nice-to-Have:
Experience in solutions engineering, implementation, or technical customer success
Basic coding skills in Python or JavaScript
Familiarity with identity verification, KYC/KYB processes, or financial compliance
Experience with fintech or financial institutions
Experience leading technical discovery calls, product demos, or implementation workshops
Responsibilities:
Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions
Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products
Solution Design: Create technical documentation and implementation plans that address specific customer needs
Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities
Cross-functional Collaboration: Work closely with sales, product, and engineering teams
Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios
Customer Training: Educate customers on Baselayer's products and APIs
Feedback Loop: Collect and communicate customer feedback to product and engineering teams
Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space
Post-implementation Support: Provide ongoing technical guidance to ensure customer success
Benefits:
Hybrid in NYC. In office 3 days/week
Flexible PTO
Healthcare, 401K
Smart, genuine, ambitious team
Baselayer is dedicated to a vibrant and diverse company culture.We offer a variety of co-working options, with 2–3 days in office together, and optional company social events.
It’s important to us that your physical and mental health are taken care of. To that end, we provide excellent healthcare, dental, and vision, and paid time off.
Compensation and Benefits
Salary range of $135,000 to $220,000
Equity package
Unlimited vacation
Fully paid health insurance, dental, and vision
401(k) with company match
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Technology, Information and Internet
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