A central signal we look at when investing in AI is how the technology will help us solve for what our customers want. At the Semafor World Economy Summit, Coupang Corp. Interim CEO Harold Rogers shared how we use AI to understand customer demand, so we can best position products close to customers before they need or even order them. This customer‑first approach guides how we build, operate and invest in AI at scale. Thanks to SEMAFOR for a great conversation.
"We look at the biggest problems that our customers are facing that they want to have solved. When we think about our AI investment and the innovation that’s happening there, the signal we look for most: what are customers wanting? What is changing customers’ lives?”— Coupang Corp. Interim CEO Harold Rogers from Semafor World Economy