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Shop with Points - HSBC Rewards

Use HSBC Rewards at Amazon.com

Customer reviews

3.1 out of 5 stars
119 global ratings
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WASTE OF TIME TRYING TO GET AN  STRAIGHT ANSWER TO A SIMPLE PROBLEM FROM CUSTOMER SERVICE
1 out of 5 stars
WASTE OF TIME TRYING TO GET AN STRAIGHT ANSWER TO A SIMPLE PROBLEM FROM CUSTOMER SERVICE
I have been a very long time member of Amazon using Points and using my HSBC Premier the only credit card I ever have used when buying from Amazon US/UK/JPN. My previous HSBC card was hacked so I immediately closed it and applied for a new one. I tried to link it to Amazon Points 15 times and get the same pop up message everytime with no explnation as why a red flag.I live in Taiwan and we do not have 5 digits zip codes only 3 as my image indicates. I have spent over 1 week with customer service chat trying to get a straight answer and none of the customer service reps have a clue. Some keep me waiting so long that the chat either shuts down or another customer service rep gets on and I need to repeat the entire story over again. I now just copy and paste the chat if they ask me how they can help to save time. Some blame HSBC when they have no other answer so the why have HSBC as one of the banks that connect with points? Others tell me to call Amazon which is no problem but when you go to the call the drop down menu does not list Taiwan country code which is +886 so how can a person call? Then others advise to stay on the chat and I will receive a call within 2-3 minutes which is more like 2-3 hours if I were stupid enough to wait while others send me an e-mail that someone will call me back in 6 hours which never happens. So at this point I give up with customer service and take it to a much higher level once I find out their name and contact. I have copied every useless chat and useless email including this one as I know it will most likely will never be posted. Pity as at one time in the Jeff Bezos days customers matter those days are over and Amazon is no longer customer-centric as they say they are.
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Top reviews from the United States

  • Reviewed in the United States on March 11, 2026
    Very easy to redeem!
  • Reviewed in the United States on February 27, 2026
    As someone else mentioned, you get fewer Amazon credit per point than you would just exchanging the points for a credit card statement reduction. Significantly less. Don’t bother!
  • Reviewed in the United States on September 25, 2025
    This feature is amazing and I have used it extensively in the past. However, this last time I tried to use it while shopping for kindle ebooks and it only worked for the first book purchased but not the subsequent ones.
  • Reviewed in the United States on October 26, 2025
    Easy to shop with points. Thanks
  • Reviewed in the United States on January 27, 2026
    Make sure you check the rate they are using. If I use reward points for amazon purchases it charges 125 points for $1, but if I get cash back from my credit card it only charges 100 points for $1, that is an upcharge of 25%. It also isn't clear when you make the purchase what the reward points it is charging as it only shows a dollar amount for the purchase!
    2 people found this helpful
    Report
  • Reviewed in the United States on July 30, 2025
    My order was on time even came earlier, I'm loving it!
  • Reviewed in the United States on October 13, 2025
    good
  • Reviewed in the United States on August 17, 2023
    I have been a very long time member of Amazon using Points and using my HSBC Premier the only credit card I ever have used when buying from Amazon US/UK/JPN. My previous HSBC card was hacked so I immediately closed it and applied for a new one. I tried to link it to Amazon Points 15 times and get the same pop up message everytime with no explnation as why a red flag.I live in Taiwan and we do not have 5 digits zip codes only 3 as my image indicates. I have spent over 1 week with customer service chat trying to get a straight answer and none of the customer service reps have a clue. Some keep me waiting so long that the chat either shuts down or another customer service rep gets on and I need to repeat the entire story over again. I now just copy and paste the chat if they ask me how they can help to save time. Some blame HSBC when they have no other answer so the why have HSBC as one of the banks that connect with points? Others tell me to call Amazon which is no problem but when you go to the call the drop down menu does not list Taiwan country code which is +886 so how can a person call? Then others advise to stay on the chat and I will receive a call within 2-3 minutes which is more like 2-3 hours if I were stupid enough to wait while others send me an e-mail that someone will call me back in 6 hours which never happens. So at this point I give up with customer service and take it to a much higher level once I find out their name and contact. I have copied every useless chat and useless email including this one as I know it will most likely will never be posted. Pity as at one time in the Jeff Bezos days customers matter those days are over and Amazon is no longer customer-centric as they say they are.
    Customer image
    1.0 out of 5 stars
    WASTE OF TIME TRYING TO GET AN STRAIGHT ANSWER TO A SIMPLE PROBLEM FROM CUSTOMER SERVICE

    Reviewed in the United States on August 17, 2023
    I have been a very long time member of Amazon using Points and using my HSBC Premier the only credit card I ever have used when buying from Amazon US/UK/JPN. My previous HSBC card was hacked so I immediately closed it and applied for a new one. I tried to link it to Amazon Points 15 times and get the same pop up message everytime with no explnation as why a red flag.I live in Taiwan and we do not have 5 digits zip codes only 3 as my image indicates. I have spent over 1 week with customer service chat trying to get a straight answer and none of the customer service reps have a clue. Some keep me waiting so long that the chat either shuts down or another customer service rep gets on and I need to repeat the entire story over again. I now just copy and paste the chat if they ask me how they can help to save time. Some blame HSBC when they have no other answer so the why have HSBC as one of the banks that connect with points? Others tell me to call Amazon which is no problem but when you go to the call the drop down menu does not list Taiwan country code which is +886 so how can a person call? Then others advise to stay on the chat and I will receive a call within 2-3 minutes which is more like 2-3 hours if I were stupid enough to wait while others send me an e-mail that someone will call me back in 6 hours which never happens. So at this point I give up with customer service and take it to a much higher level once I find out their name and contact. I have copied every useless chat and useless email including this one as I know it will most likely will never be posted. Pity as at one time in the Jeff Bezos days customers matter those days are over and Amazon is no longer customer-centric as they say they are.
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    4 people found this helpful
    Report