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We're so excited for you to experience this improved space, where you can find information on devices you already know and love - or discover your next favorite product! We’ve made it easy to search for information, join a discussion, and engage with other Ring neighbors. We hope you love this new look and feel as much as we do.
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Recent Solutions
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user_d89aa8
Cancel deceased mothers account
Ring customer support was zero help. My mom passed away and her credit card was charged for the annual fee. She had 2 factor auth setup on her phone. We disconnected her phone therefore cannot use the 2 factor auth. How do I request a refund and cancel her subscription when Ring C
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•17-04-2026 17:01:07
Statchmo
Chime Pro Low Battery Notifications
I repeatedly get low battery notifications for the device I have named "Hallway" -- which is a Ring Chime Pro that is plugged into a wall outlet. Amazon even sends me emails telling me to buy AA batteries for this device, which makes no sense since like I said, it's plugged into a wall outlet
62
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•15-04-2026 15:17:42
milescortez
HIstory Removed?
After an AI/google search it appears the Ring INTENTIONALLY removed History from the web/desktop dashboard? This is terrible news. I’m very unhappy that the Event History / Timeline has been removed from the Ring website. I strongly prefer using a computer and do not want to be forced to
49
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•14-04-2026 13:19:05
Recent Discussions
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user_8403ff
NetGear Armor Blocking Spotlight Cam
NetGear Armor just started blocking internet access for one of my NetGear Spotlight Cams. I have two cameras and Armor does not block the other one. Wi-Fi is fine, it only blocks the camera from accessing the cloud server. Here’s the Armor notification: NetGear Armor detected that RINGSPOTLIGHTCAM-
3
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•21-04-2026 12:46:23
user_720c3d
Additonal feature proposed to be included in Modes
This is just a suggestion but there is common issue that annoys me with modes. I would like that Notifications be included in the features so that you can turn off all or selected notifications for individual cameras in either of the modes so that the cameras will still record video but do not
3
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•21-04-2026 06:24:47
user_d4dbaa
Chime not ringing on motion alert
New install today of a doorbell and chime. All went well until I tested the motion detection for the chime. The doorbell recorded the motion video, but the chime didn't ring at all. It rang when the doorbell was pressed, but not with motion detection. Cranked up motion sensitivity to high and still
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•21-04-2026 03:25:44
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