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John Allspaw

Jesse Robbins

Web Operations: Keeping the Data on Time (OREILLY) Paperback – Illustrated, 13 July 2010

by John Allspaw (Author), Jesse Robbins (Author)

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A web application involves many specialists, but it takes people in web ops to ensure that everything works together throughout an application's lifetime. It's the expertise you need when your start-up gets an unexpected spike in web traffic, or when a new feature causes your mature application to fail. In this collection of essays and interviews, web veterans such as Theo Schlossnagle, Baron Schwartz, and Alistair Croll offer insights into this evolving field. You'll learn stories from the trenches--from builders of some of the biggest sites on the Web--on what's necessary to help a site thrive.

Learn the skills needed in web operations, and why they're gained through experience rather than schooling
Understand why it's important to gather metrics from both your application and infrastructure
Consider common approaches to database architectures and the pitfalls that come with increasing scale
Learn how to handle the human side of outages and degradations
Find out how one company avoided disaster after a huge traffic deluge
Discover what went wrong after a problem occurs, and how to prevent it from happening again
Contributors include:
John Allspaw

Heather Champ

Michael Christian

Richard Cook

Alistair Croll

Patrick Debois

Eric Florenzano

Paul Hammond

Justin Huff

Adam Jacob

Jacob Loomis

Matt Massie

Brian Moon

Anoop Nagwani

Sean Power

Eric Ries

Theo Schlossnagle

Baron Schwartz

Andrew Shafer

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ISBN-10

1449377440
ISBN-13

978-1449377441
Edition

Illustrated
Publisher

O′Reilly
Publication date

13 July 2010
Language

English
Dimensions

17.78 x 2.03 x 23.34 cm
Print length

336 pages

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About the Author

John Allspaw is currently Operations Engineering Manager at Flickr, the popular photo site. He has had extensive experience working with growing web sites since 1999. These include online news magazines (Salon.com, InfoWorld.com, Macworld.com) and social networking sites that experienced extreme growth (Friendster and Flickr). During his time at Friendster, traffic increased 5x. He was responsible for their transition from a couple dozen servers in a failing data center to over 400 machines across two data centers, and the complete redesign of the backing infrastructure. When he joined Flickr, they had ten servers in a tiny data center in Vancouver; they are now located in multiple data centers across the US. Prior to his web experience, Allspaw worked in modeling and simulation as a mechanical engineer doing car crash simulations for the US government. Jesse Robbins is passionate about infrastructure, emergency management, and technology that helps people be safe, happy, and free. He serves as co-chair of the Velocity Performance & Operations Conference and is part of the O'Reilly Radar. Jesse currently advises companies in Seattle and San Francisco. He previously worked at Amazon.com where his title was "Master of Disaster" and where he was responsible for Website Availability. Jesse is a volunteer Firefighter/EMT & Emergency Manager, and led a task force deployed in Operation Hurricane Katrina.

Product details

Publisher ‏ : ‎ O′Reilly
Publication date ‏ : ‎ 13 July 2010
Edition ‏ : ‎ Illustrated
Language ‏ : ‎ English
Print length ‏ : ‎ 336 pages
ISBN-10 ‏ : ‎ 1449377440
ISBN-13 ‏ : ‎ 978-1449377441
Item weight ‏ : ‎ 454 g
Dimensions ‏ : ‎ 17.78 x 2.03 x 23.34 cm
Best Sellers Rank: 3,319,392 in Books (See Top 100 in Books)
- 5,850 in Web Scripting & Programming
- 20,433 in Software & Graphics
- 45,055 in Computer Science (Books)
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(28)

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John Allspaw
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John has worked in systems operations for over fourteen years in biotech, government and online media. He started out tuning parallel clusters running vehicle crash simulations for the U.S. government, and then moved on to the Internet in 1997. He built the backing infrastr at Salon.com, InfoWorld.com, Friendster, and Flickr. He is now Chief Technology Officer at Etsy, and is the author of "The Art of Capacity Planning" and "Web Operations" published by O'Reilly. He speaks from time to time at conferences on topics related to web operations, operations and development culture, infrastructure, and human factors and systems safety.
He's a dad, guitarist, engineer, and always trying.
See more on the author's page
Jesse Robbins
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Jesse Robbins is a startup founder and investor in developer tools and AI, with five IPOs and many successful exits and investments across AI, developer tools, cloud infrastructure, and life sciences.
He is the founding CEO of Chef, the open-source infrastructure automation platform that became the backbone of DevOps at Facebook, Google, Apple, and IBM. He co-founded the Velocity Conference where he helped start the DevOps movement, and his work as "Master of Disaster" created what we now call SRE and chaos engineering practices that the entire industry now uses.
A certified firefighter and EMT, he served as a task force leader during Hurricane Katrina and has volunteered in disaster response operations around the world. He also founded Orion Labs, a real-time AI voice platform for frontline teams.
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Amazon Customer
Not a book I would recommend
Reviewed in the United Kingdom on 13 December 2020
Format: PaperbackVerified Purchase

Theis very hard to read and very shallow. If you're experienced in the area you'll likely agree with everything that's said (but, hey, you already know the stuff there's no point in buying this book, right?), but if you're new you won't much more than just vague ideas. Not a book I would recommend and I will possibly give it away for free.

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Mx Kaerast
Introduces lots of important ideas
Reviewed in the United Kingdom on 6 March 2012
Format: Paperback
This book introduces a lot of very important ideas for a modern web operations team. Not all of them will apply, and the book assumes you have full control over your software (no restrictive CMS systems), but there is still a lot to learn in here for new sysadmins and developers alike.

I would highly recommend this book as something to flick through whilst waiting for software to install. I wouldn't recommend it as something to sit down and read cover to cover, you definitely need to read the bits important to you and give it time for the ideas to sink in.

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Zo
Good read for anyone working with high-demand web sites.
Reviewed in the United States on 24 August 2013
Format: PaperbackVerified Purchase

I have read quite a few CompSci books and this is one of those books that I can truly say is one of the few must-reads. It's informative, interesting to read, and has many practical solutions.

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E.B.
This book will help people unfamiliar with IT operations
Reviewed in the United States on 26 April 2011
Format: PaperbackVerified Purchase
Although this book focuses on Web Operations, it is really a high-level best practices guide for any IT operations center. It reads like a magazine without the ads, which was a good thing for me since I'm not too fond of reading technical books front to back. Each chapter is like an extended article with advice from the author's experience.

I would highly recommend this book for anyone who is unfamiliar with operations, just starting in an operations group, or integrates with operations.

For the experienced operations team member, this book will be of some use as a guide for particular focus areas for your group, but you may not learn anything new. It covers best practices and requirements for operation groups, such as monitoring and trending, post-mortems, backups, storage methods, and database strategies; but the most interesting chapters to me were the ones that focused on the interaction with the development groups. The chapters on Continuous Deployment, Dev and Ops Collaboration and Cooperation, and Agile Infrastructure were particularly poignant in that regard. I would recommend those chapters alone for any non-operation team to read to better understand operations and their focus, as well as operation team members to remind them of their responsibilities to the rest of the tech organization.

The reasons that I did not give this book 5 stars are that I felt it skipped a large part of organizing an operations team and covering process flows within them, such as change management, escalations, separation of responsibilities, ticketing systems, and how they impact daily operations. I also felt there was not enough specificity regarding many of the topics, especially regarding the integration of the topics. Something on the lines of "When we set up a new linux system, we . Then we set up a standard Nagios check to make sure and Cacti to . Then the system is automatically registered in our asset management system and our ticketing system..." I only write that because I would love to see an "Advanced Web Operations" book be written as a sequel to this one that could possibly cover some of those subjects.

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SDM
... for managers or groups
Reviewed in the United States on 22 February 2012
Format: PaperbackVerified Purchase
I have never left a review before but since I depend on them more and more it seemed like a good idea to drop my 2 cents for a change.

Going into this purchase I was not expecting a very technical read but did want a deeper understanding of the full flow (from front-end to rear and back) of web design architecture with an eye toward scaling. Sadly, only a 3rd of this book felt useful for me (and I'd say for any one person or handful of people working on the next great site). Even worse, most of it was at the beginning and end of the book. So little at the end that it even felt rushed or added-on last minute despite being oriented toward "newer" web development types that are not tied to traditional RDBMS. It's that last point where half of the book seems to spend it's time, giving it a "legacy code" feel.

Not wanting to kick this review while it's down... but doing it anyway, the language of the book reads as management level for large groups, or really, how to bring diverse groups together.

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NomadHorde
Five Stars
Reviewed in the United States on 8 August 2014
Format: Kindle EditionVerified Purchase
Excellent set of lessons learned. Highly recommend to anyone who does DevOps for WebOps.

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Ron C
Perfectly Written and Easy to Understand
Reviewed in the United States on 7 November 2013
Format: PaperbackVerified Purchase
everything needed for a student to dive into a DevOps career! Go right ahead and read the crap out this book...

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Web Operations: Keeping the Data on Time (OREILLY) Paperback – Illustrated, 13 July 2010

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Product description

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About the authors

John Allspaw

Jesse Robbins

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Top reviews from United Kingdom

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2.0 out of 5 stars Not a book I would recommend

4.0 out of 5 stars Introduces lots of important ideas

Top reviews from other countries

5.0 out of 5 stars Good read for anyone working with high-demand web sites.

4.0 out of 5 stars This book will help people unfamiliar with IT operations

3.0 out of 5 stars ... for managers or groups

5.0 out of 5 stars Five Stars

5.0 out of 5 stars Perfectly Written and Easy to Understand

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Not a book I would recommend

Introduces lots of important ideas

Good read for anyone working with high-demand web sites.

This book will help people unfamiliar with IT operations

... for managers or groups

Five Stars

Perfectly Written and Easy to Understand