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If you work in IT (heck, even if your business has any IT - so that's all of you), then you should read this book.
Regardless of your specific role, I'm certain that you'll learn something useful (and more importantly, actionable). I've changed my approach to doing a few things already based on lessons I've taken from the book and I still need to process some more ideas around how to do stuff better. I expect that I'll be reading it at least one more time through so that I don't miss anything that I could make use of.
One month ago, I'd never heard about this book. Of all the interesting and useful things that I took away from the Microsoft Global MVP Summit this November, I suspect that this will have the greatest impact. Fellow PowerShell MVP Steven Murawski often talks about DevOps and recommends this book in his presentations. He's such a fan of the book that he brought a bunch of copies to give out and I was very glad to receive one after hearing him extol its virtues.
Having read the first few chapters on the flight back from Seattle, on landing I purchased the Kindle edition from Amazon UK so that I could carry it around on my Kindle and phone in order to reduce the barriers to being able to consume it!
Personally, I love the approach that this book takes. By encompassing so much useful information about ITSM, DevOps methodologies and much more in a novel with an engaging storyline, I was able to read it much more easily and quickly that many of the dry technical texts that bog down our industry. I think that it also helped me to digest the information and apply it to my work situation more easily, even though I work in a significantly different type of organisation to that in the story.
The bottom line is that this isn't just a good book, it's an important book. You should read it at the first available opportunity. We'll all be the better for it.
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Customers say
Customers find this book a must-read for IT professionals, praising its readability and informative content that packs a lot of information. Moreover, the story is engaging, with customers enthralled from the first page, and one customer notes it's written like a script for real-life IT projects. Additionally, the book is highly amusing, making customers laugh with recognition, and delivers a serious message in an accessible way.
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186 customers mention readability, 181 positive, 5 negative
Project Phoenix is a great read, I found it ringing very true with every chapter and all the operational and organisational situations I've been...Read more
...I've found it a good read and have been able to identify with many of the descriptions concerning the IT departments / teams involved....Read more
This book was an excellent read, this is a must read for everyone involved IT....Read more
Great book for several reasons: Potentially dry topic, but easy to read, even if you are unable to focus for more than 10 minutes....Read more
171 customers mention content, 161 positive, 10 negative
Great book. It does pinch a lot of material from other books like the goal and 5 dysfunctions, but all in all a 'must read' for any IT pro.Read more
Fantastic book, couldn’t put it down. The story will be very relatable to anyone working in technology.Read more
An amazing book!...Read more
This is a brilliant book. The format is a fictional narrative and while it is a bit American (lots of exclamation points!)...Read more
147 customers mention informative, 142 positive, 5 negative
...As someone who works in the IT industry, I found the book to be both informative and entertaining....Read more
Insightful and novel way of introducing DevOps into the IT Team....Read more
Essential reading for anyone in IT. Easy to read, yet very informative.Read more
Amazing and very insightful bookRead more
55 customers mention story, 51 positive, 4 negative
Good story, some of the example scenarios are laboured or simplified, but good context is provided around devops topics and solutions.Read more
A great story, well told and you cannot help but see many parallels with any technology team or company you've worked in....Read more
...Kept me captivated for page after page, not only for the interesting story, but also the lessons the book can teach.Read more
...ITSM, DevOps methodologies and much more in a novel with an engaging storyline, I was able to read it much more easily and quickly that many of the...Read more
34 customers mention engaging, 32 positive, 2 negative
Great book, entertaining and anyone remotely connected to IT will relate to the characters and the situations faced in this book, as well as getting...Read more
...Brilliantly written, engaging and never leaves you thinking "oh dear I don't understand that I cannot go on" Thank you Authors...Read more
...Apart from sharing the stress with the characters it was totally gripping and gives me hope that the IT function isn't totally screwed.Read more
I was enthralled by this book. The Roller coaster of events had me laughing and crying. Everyone who works in IT should read it!Read more
32 customers mention writing style, 30 positive, 2 negative
Great bit of literature Well written, had my attention pretty fast and even though it's just a story has some great insights into...Read more
Well written book hand guiding you through common pitfalls and resolution strategy. Could not believe how close to home some of this was....Read more
...It is written as a novel but manages to pack in a lot of information. I couldnt put it down as it was so entertaining....Read more
...the reviews on this book - but I have to say that it is written in a great way....Read more
22 customers mention message, 21 positive, 1 negative
Book arrived brand new as ordered. The novel itself is amazing and inspiring. I read it in a weekend, and plan to read it again soon.Read more
Good read, some good messagesRead more
...characters are instantly identifiable (even found myself) and the message is clear....Read more
This is a great book to remind you of what to look for in your IT operations....Read more
20 customers mention humor, 19 positive, 1 negative
...how business creates the madness that goes on in IT departments in a funny, novelised way.Read more
...author does an excellent job in presenting a rather dull subject in a fun and informative way....Read more
Very realistic and very funny book, great readRead more
One of the best books I've read. Ever. As a novel, it had me laughing out loud, gripped with 'oh my god, what's going to happen next?'...Read more
Brilliant way of explaining the benefits of DevOps and Agile
What a brilliant way of explaining the benefits of DevOps and Agile, through this novel by Gene Kim, Kevin Behr and George. Spafford. This book takes you on a journey where it articulates beautifully the problems which a lot of businesses have pre digital transformation - the politics, the waste, the chaos, the inefficiency of getting ideas to customers, lack of innovation alongside the benefits of adopting a DevOps culture and practices to solve these problems.
Top reviews from United Kingdom
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- Reviewed in the United Kingdom on 11 December 2013
- Reviewed in the United Kingdom on 7 February 2013
- Reviewed in the United Kingdom on 17 December 2020
- Reviewed in the United Kingdom on 27 August 2023
Top reviews from other countries
- K KReviewed in Singapore on 19 January 2020
Amazing book - turns a technical subject into a page-turner
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- Paulo Tiago ZaniniReviewed in Germany on 5 January 2026
Informative, engaging, useful
