I’ve been on and off this app for the last 5-6 years (off when in relationship) and never had an issue. However, I have been accused of by matches of being a bot or asking for money, but redeemed that by sending TRUE PHOTOS. I decided to cut out that repetitive conversation, so I clarified in my bio that I am NOT looking for sugar daddies/babies or looking for monetary gain. Immediately after hitting “publish”, I got banned. I emailed the Pure feedback team per suggestion, asking for clarity/reason for ban and to get my account back as I did not violate guidelines to my knowledge and the team responded with “We do not give away the exact reason or situation so that you don't get upset with anyone in particular but we can only suggest you read our guidelines more accurately to see where you have violated the rules.” To add on, they ended the email very rude by stating, “you lose. So, for now, that's a goodbye.” It feels like women are being targeted for bans because we don’t have to pay any subscription. At that point, you guys should be charging EVERYONE to use the app to really create the “safer environment” you claim to create. Using that logic, I kept seeing fraud accounts I reported, making me feel very not safe. Do better, Pure.
Hey! So, we’ve carefully reviewed your appeal and given it another look. Unfortunately, we can’t change our decision. Bans are only applied for serious violations to keep Pure safe for everyone — it’s our top priority. Feel free to check out Pure’s rules and policies on our website (just scroll to the bottom of any page). We know this might be disappointing, and we really appreciate your understanding.