Support - please help - billing method valid but UI still says otherwise

@melville Melville
Thu, 09 Apr 2026 18:33:07 +0000

Hello Lambda Team, I’m reaching out because I’m hitting a high-severity billing synchronization bug that’s preventing me from launching an instance.

The Issue: My account shows a verified payment method on file in the billing portal. However, when attempting to launch an instance, I receive the error: “Can’t launch instance without payment. Add payment method.” I’ve confirmed and re-confirmed that the payment method is there and valid.

Steps Taken:

Verified the card is active/linked in the UI.

Tried in Incognito mode with all extensions disabled (per community suggestions).

Account details exactly match the card billing address.

Request: Could an admin/engineer manually sync my payment status or “force-verify” the account? I am trying to migrate a production workflow for ComfyUI and am ready to deploy immediately. My account email is: melvilleliveroom and the domain is gmail