Join us at Queensyard after Agentforce NYC 🍸 The World Tour is a sprint. Take a beat to unwind with TELUS Digital once the day wraps up. We’ve reserved space at Queensyard for drinks and conversation with some of the best folks in the Salesforce ecosystem. Come for the view, stay for the company. Location: Queensyard, 20 Hudson Yards (Level 4) Time: Wednesday, April 29, 4:30 PM https://lnkd.in/eeCMNK5r #Agentforce #Salesforce #Networking
TELUS Digital
Mga Serbisyo sa IT at Konsultasyon sa IT
Vancouver, British Columbia 1,101,464 (na) tagasubaybay
Tungkol sa amin
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.
- Website
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https://www.telusdigital.com
External na link para sa TELUS Digital
- Industriya
- Mga Serbisyo sa IT at Konsultasyon sa IT
- Laki ng kompanya
- 10,001+ na mga empleyado
- Headquarters
- Vancouver, British Columbia
- Uri
- Pampublikong Kompanya
- Mga Specialty
- Digital Transformation, Digital Customer Experience, Digital CX, Digital IT, Customer Experience, Customer Support, Content Moderation, Data Annotation, Contact Center, Omnichannel CX, Managed Services, Work from Home, ITO, BPO, Business Services, Intelligent Automation, Chatbots, Analytics
Mga Lokasyon
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Pangunahin
Kunin ang direksyon
510 West Georgia Street
Vancouver, British Columbia V6B 0M3, CA
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Kunin ang direksyon
2251 S. Decatur Blvd.
Las Vegas, Nevada 89102, US
Mga empleyado sa TELUS Digital
Mga update
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The future of CX isn't AI or apps. It’s the total convergence of the two. As TELUS Digital’s Global SVP, Service Delivery and Operations, Jamie Timm writes in Contact Center Pipeline – the most compelling CX will emerge from bidirectional integration, where channels become invisible and customer journeys become truly seamless. For contact center leaders, that means shifting the focus from managing channels to designing end-to-end journeys across AI, apps and human agents. Get Jamie’s full take: https://lnkd.in/ekDWDCdF #FutureOfCustomerService #AgenticCommerce #AIIntegration
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Join TELUS Digital at Google Cloud Next! ☁️ From April 22–24, see how our Google Cloud partnership delivers secure, scalable solutions across infrastructure, AI and automation. 📍Catch us at booth #3716 throughout the event 🥂 Join us April 22–23 at the T-Suite (Mandalay Bay Penthouse) 🎙️See TELUS Digital's Global SVP, Delivery and Service Operations, Jamie Timm, on the panel: Beyond Connectivity: Building the Agentic Telco with Google Cloud" 📅April 24, 12:30 PM | BRK1-133 🤝 Connect with our team throughout the event: https://lnkd.in/eEv5w3jb
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How can changing your approach to contact center agent training create better customer outcomes? 🤔 On "Questions for now," Mitch Lieberman, vice president of product for Fuel iX™ at TELUS Digital, explains how agents in the early stages of contact center training benefit from role playing scenarios in a “flight simulator” environment — something Fuel iX Agent Trainer enables through realistic voice AI simulations. When there’s no judgment in those first practice interactions, agents learn faster and build the confidence they need for real customer calls. 💪 🎧 Listen to the full episode: https://lnkd.in/eA6YFB_K #ContactCenterTraining #VoiceTechnology #AgentOnboarding
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Asia’s biggest fintech event is almost here! 🚀 From April 21–23, the TELUS Digital team will be at Money 20/20 Asia in Bangkok to discuss the future of secure, human-centric fintech. Don’t miss our Director of Trust and Safety, Carolyn Fox, on the Radiant Stage for the “How cybercriminals are targeting fintech and what’s next” panel discussion. 🎤 Carolyn will join industry experts to share insights on how enterprises can better manage risk in an evolving threat landscape, including: • The evolution of the zero-trust model • The role of collaboration across financial institutions • The technologies reshaping security frameworks Not able to attend but interested in learning how we can help you manage risk? Connect with us here: https://lnkd.in/egSdS-Bg #Money2020Asia
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How can you maximize your Salesforce ecosystem? Buying the tech is only half the battle. To see a real ROI, you need a strategy that connects your data to your people and your customers. At TELUS Digital, we architect digital transformation solutions for long-term scalability and measurable impact. Swipe through to see how we drive results across Salesforce products. Make sure your technology is working smarter, not harder. Explore what’s possible with the right partner: https://lnkd.in/e6MZTKeB #CustomerEngagement #SalesforceEcosystem #DigitalTransformation
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Make Booth 2245 your home base for #AdobeSummit. The best way to navigate three days in Vegas and take home actionable next steps of what Adobe can do for your team in 2026? Strategy. Here’s our suggestion: 1. Kick off each day in the Community Pavilion with our team, featuring made-to-order espresso and fresh Krispy Kreme doughnuts. 2. Watch a live demo of how TELUS Digital can turn buried contact center data into an engine for personalized customer journeys. 3. Save your seat for our Wednesday session to see how we helped a global communications leader build an agentic AI ecosystem projected to drive $23.4M through 2028. Whether you’re scaling AI or optimizing your Adobe stack, our experts are here to help you maximize every dollar of your investment. Consider us your Summit guides! Get all the details on TELUS Digital at Adobe Summit here: https://lnkd.in/eEwbJVqU
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To win the moments that matter for our clients, we start by hiring the best global talent. Because great work can’t happen without great people. As a result of our efforts in 2025, LinkedIn Talent Solutions has named us an “AI Pioneer: Best Talent Acquisition” finalist in the LinkedIn Talent Awards. This award category recognizes leading companies using AI to solve real hiring challenges, move faster and stand out in a competitive market. When you pair the world’s best talent with the right technology, the results speak for themselves! #LinkedInTalentAwards #AIPioneer #FutureOfWork
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What do people want AI interfaces to become next? In her MarTech Series article, Senior Product Researcher Katie Krol, Ph.D., explores the shift from conversational AI to adaptive experiences – interfaces that know when to lead, when to follow and when to get out of the way. Check out four themes shaping the future of human-AI interaction: https://lnkd.in/dFvtWxR7 #FutureOfAI #HumanCenteredAI #AgenticUX
My latest article, "One Size Fits None: Why the Future of AI Interfaces Must Be Radically Adaptive," is now live at MarTech Series! In the piece, I explore why we must move beyond the chat box and build interfaces that are personal enough to know us, transparent enough to earn trust, adaptive enough to match our changing mindsets, and capable enough to let us step back, as long as we can keep one hand firmly on the control lever. This article stems from my work with the Data and AI Research Team at @TELUS Digital, in which we’ve identified four major themes that will define the next era of AI interaction: 1️⃣ The Future is Seamless and Ambient: Users expect a multimodal presence that follows them across devices, shifting from static, text-based interactions to fluid, voice-first experiences. 2️⃣ The Experience Must Be Deeply Personal: We are moving toward a social contract where AI is expected to remember preferences and proactively apply knowledge like a partner, not just a tool. 3️⃣ The Dominant Model is Delegation: Users are tired of micromanaging; they want to say "Make it so" and delegate complex tasks - as long as the system remains transparent. 4️⃣ Interaction Needs are a Spectrum: Our needs shift depending on the task. Winning interfaces must be radically adaptive to match these changing mindsets. A huge thank you to MarTech Series for the feature and to TELUS Digital for supporting this research. Read the full article here: https://lnkd.in/eDzHdPCp Download the original whitepaper for the full data: https://lnkd.in/e9G5ZsvX
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Is a coordination failure costing your contact center $300k a year? 💸 If your QA and training teams aren't speaking the same language, your agents (and margins) are falling through the cracks. Mitch Lieberman, vice president of product for Fuel iX™ at TELUS Digital, shares four domains for smarter coaching and better CX. Read his contribution to CRM Xchange: https://lnkd.in/egU2NP59 #OperationalExcellence #ContactCenterROI #QualityManagement
Thinking about many things at the same time, per usual. Today, I was able to share my thoughts about the 4 Skills Model that we TELUS Digital put together that aligns Agent Quality #AQM and Agent Trainer (#Simulation) for the benefit of exceptional #CX - The share is an article on CRMExchange, and I will post the link in the comments. The four domains are: ► Communication & Interpersonal Skills ► Process & Compliance Execution ► Knowledge & Problem-Solving ► Digital Dexterity & Systems Proficiency
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