Collinson Group

In the era of ‘Passion Pursuits’, the most powerful journeys are no longer measured in miles but in meaning. Travellers now plan trips around experiences that enrich and transform – from sports to wellness to music. For brands and destinations alike, this shift represents an extraordinary opportunity to be part of journeys that inspire, connect, and turn traveller aspirations into reality. At the recent Hong Kong Tourism Board Tourism Overview 2026, Rohan Bhalla, CLMP™ VP of Business Solutions, Asia Pacific at Collinson International joined a distinguished panel to discuss how destinations like Hong Kong can continue to attract and deepen their appeal to high-value, experience-led travellers in today’s dynamic travel landscape. View the key insights shared at this panel session here: https://bit.ly/494R1Xy #CollinsonInternational #TravelExperiences #CustomerEngagement #CustomerLoyalty #LoyaltyStrategy

We’re pleased to partner with American Society of Travel Advisors (ASTA) to host our upcoming webinar: Turning Passion into Profit: Sports, Wellness and the Future of Travel. Join us for a fast-paced session exploring U.S. consumer insights from our latest research -revealing how sports and wellness are shaping experience-led journeys, and how travel providers can leverage these trends to drive customer engagement and ancillary revenue. The session will be presented by Rafael Puebla, Business Development Director for the Americas at Collinson International. Plus, one lucky attendee will win a Priority Pass Prestige Annual Membership. Register today: https://lnkd.in/ePuuSKfQ #ASTA #TravelLoyalty #TravelIndustry #CustomerExperience #CollinsonInternational

Today at Qualtrics Experience Live London, our Head of Product Marketing and Research, Madeline Dutton will be taking the stage to share how a global insights function can be built and scaled into a true driver of strategic growth. In a complex, multi-faceted business like Collinson, turning data into action isn’t just about having the right tools, it’s about focus, prioritisation, and earning trust across the organisation. Madeline will be sharing a transparent view of what it really takes to build credibility, deliver high-impact insights with lean resources, and influence decision-making at scale. We’ll be sharing key takeaways from the session soon.

Travel benefits continue to grow in importance for South Korean consumers, with lounge access playing a central role in their airport experience. Our research shows that 80% of travellers in South Korea have visited an airport lounge at least once, and over half (56%) say it improves their overall journey. To meet this demand, we’ve enhanced our LoungeKey Pass solution in South Korea – giving card issuers new ways to drive usage and deepen customer engagement through travel benefits integrated directly into their digital platforms. 신한카드 Shinhan Card is the first issuer to offer this enhanced solution, enabling eligible cardholders to access our network of 1,800 lounges and travel experiences directly within Shinhan SOL Pay. Read more: https://bit.ly/4tbeApQ #CardholderEngagement #SouthKorea #TravelBenefits

What role do rewards and benefits play in today’s banking landscape? Our research explores how customers perceive card propositions - and which benefits genuinely influence value, engagement and spend. This infographic highlights the impact of rewards and benefits such as airport lounge access, and why they remain one of the most powerful drivers of card usage and customer value. Explore the insights: https://bit.ly/4u0hiPW

We’re wrapping up for the Easter Bank Holiday here at our London headquarters. Wishing everyone celebrating an egg-cellent weekend. #EasterBankHoliday #CollinsonGroup

Yesterday at PAY360 , Charles Aji Senior Product Manager, here at Collinson Group highlighted a key issue in payments: the gap between having data and actually using it.   Merchants today aren’t lacking data - they’re struggling with fragmentation. Multiple PSPs mean multiple dashboards, workflows, and conflicting interpretations. The result? Lost time, reactive decision-making, and missed revenue.   We discussed three approaches: - Orchestration (powerful but can create lock-in) - Third-party tools (often not truly independent) - Building your own aggregation layer (increasingly viable with AI)   More merchants are choosing the third option - not for ease, but for control and context.   Key takeaway: if your data lives in five dashboards, it’s not intelligence - it’s noise.

In today’s era of ‘Passion Pursuits’, travel is becoming so much more than the destination – travellers are now curating their journeys around unforgettable experiences. In a recent interview with Karen Yue, Group Editor at TTG Asia, Rohan Bhalla, CLMP™, VP of Business Solutions, Asia Pacific at Collinson International, shared insights on how travel rewards can serve as powerful tools for brands to engage with their valued customers. By enabling access to aspirational and life-enriching experiences through travel, brands can align themselves with evolving consumer needs and act as catalysts of happiness; in turn, deepening customer engagement and forging loyalty.  Watch the full interview for more insights: https://lnkd.in/eVRk-6df #TravelRewards #TravelBenefits #CustomerLoyalty

Every Mind Matters - Invest in Yourself, our Global Wellbeing Month has been a fantastic reminder of the importance of looking after ourselves and each other. Over the past few weeks, teams across the group have come together to focus on our four wellbeing pillars - mental, physical, financial and social wellbeing. From engaging activities and insightful sessions to our daily step challenge and team tracker. It’s been inspiring to see such great participation, open conversations, and genuine support across the group. A huge thank you to everyone who got involved and brought Wellbeing Month to life - and a big congratulations to all our winning teams!

Last week, Collinson Foundation welcomed a group of students from the University of Birmingham’s Pathway programme to our offices for an inspiring career day. The programme gives students the chance to attend university where it might not have otherwise been possible. The day was packed with energy; from our very own Birmingham alumni David Evans speaking about his career to a hands‑on hackathon to speed‑networking sessions with our teams - all designed to give the students a closer look at life in the industry and for us to get to know the next generation of talent. Huge thanks to everyone involved for making the day such a success. It’s always a privilege to support programmes that open doors and create opportunities for young people.