Mixed feelings

  • Imagehelpup

    (@helpup)


    1 month ago

    Mixed feelings about this theme. It’s fast and works most of the times, but it has bugs and lots of features do not behave like expected. Productfilters do not work properly, mobile settings aren’t applied (number of products in a row for instance) and lots of other small issues that need custom work.

    We pay for Astra and we get support, but support is almost never usefull. A decent Prompt in Chat GPT works way better. So Astra is a nice theme, but be prepared to customize.

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  • ImageBSF – Humayon Kabir

    (@humayonk)

    1 month ago

    Hi @helpup

    Thank you for taking the time to share such honest feedback—we truly appreciate it. I completely understand how frustrating it can be when things don’t behave as expected, especially when you’re relying on features like product filters and mobile layouts to work smoothly. And it’s definitely not the experience we want you to have with our support either.

    That said, I’m really glad to hear you still find the theme fast and useful overall—that’s something we care deeply about, and we’d love to make the rest of your experience match that standard too.

    We genuinely want to turn this around for you. If you could share your support ticket ID (or create one if you haven’t already), I’ll personally make sure it gets the attention it deserves. Many of the issues you mentioned—like WooCommerce filters or mobile column settings—are usually fixable once we can properly review your setup.

    If we’re able to help resolve these concerns and improve your experience, we’d be incredibly grateful if you’d consider updating your rating to reflect that. It would mean a lot to our team.

    Looking forward to helping you get everything working just right 🙌

    With Regards
    Humayon & Team Astra

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