No pages displaying after WP updates to 6.9.2

Resolved jameswallis
(@jameswallis)

1 month, 1 week ago

Hello!

A few minutes ago I got an update from Dreamhost that my website had automatically updated to WP 6.9.2. Now any page I try to load is coming up blank. I can still log into the back end, the pages are still there for editing, content is present, but when I go to the home page or any other page, nothing is displaying (view source is also empty.)

WordPress 6.9.2 with Crio theme, up to date.

Any suggestions anyone can give would be very gratefully received.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

1 month, 1 week ago

Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/

You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you cannot access wp-admin, there are other ways to deactivate plugins: https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

John Blackbourn
(@johnbillion)

WordPress Core Developer

1 month, 1 week ago

@jameswallis @vinceefr Thanks for the report. There appears to be an incompatibility with themes that use a certain theme framework under the hood. Are you able to switch to a different theme to get your site back online?

@tinpeas Can you let us know which theme you’re using please?

Jos Klever
(@josklever)

1 month, 1 week ago

For everyone who is looking for a workaround:
1. Get the file wp-includes/template-loader.php from a backup or the download of WordPress 6.9.1
2. Upload it to the website via (S)FTP or file manager.
This removes the extra check introduced in 6.9.2 that can break a few themes.

Thread Starter jameswallis
(@jameswallis)

1 month, 1 week ago

Before I could get to work trying to sort it out, the update to 6.9.3 seems to have fixed the problem. Thanks to everyone for their suggestions and advice–what a great community.