Years of stats disappeared after reconnecting

  • Resolved Imagealiran

    (@aliran)


    3 weeks, 5 days ago

    Hi Jetpack Support Team,

    We have been using Jetpack Stats successfully for many years on our site. Recently the site showed as disconnected from Jetpack.

    After we reconnected the site, all historical stats from the past years have completely disappeared. Jetpack has now started collecting new stats from scratch as if this were a brand new site.

    FYI,

    • All plugins (including Jetpack) are fully up to date.
    • We have already followed the official connection troubleshooting steps.
    • We also allowed all Jetpack IP ranges in our firewall / security rules (as recommended).

    We would really appreciate your help to recover the old historical stats or at least understand why they were lost and whether there is any way to restore them.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support ImageChatoxz (a11n)

    (@chatoxz)

    3 weeks, 2 days ago

    Hello there, Sebastian here. I hope you are doing well.

    Thank you for reaching out and for the detailed information; I appreciate it!

    What happened here is something we call an Identity Crisis. With Jetpack, your stats are tied to a unique internal site ID. When your site was disconnected and then reconnected, the system treated it as a brand new site and assigned a new ID. That’s why it looked like your years of historical stats had vanished; they were actually still safe, just linked to the old ID.

    I’ve gone ahead and merged your historical stats back to your current site, so you should now be able to see your full stats history again. Could you take a look and confirm everything looks right on your end?

    Your Jetpack connection is looking healthy, so no further action should be needed. If anything seems off or you have any other questions, just let me know; happy to help!

    Cheers,

    Thread Starter Imagealiran

    (@aliran)

    3 weeks, 2 days ago

    Hi Sebastian,

    Thank you very much for the clear explanation and for restoring the historical stats. I’ve checked on my end, and everything looks correct now.

    I really appreciate your help and prompt support.

    Cheers

Viewing 2 replies - 1 through 2 (of 2 total)

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