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The DevOPS Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations Paperback – 6 Oct. 2016
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More than ever, the effective management of technology is critical for business competitiveness. For decades, technology leaders have struggled to balance agility, reliability, and security. The consequences of failure have never been greater whether it is the healthcare.gov debacle, the Target cardholder data breach, or missing the boat with Big Data in the cloud. And yet, high performers using DevOps principles, such as Google, Amazon, Facebook, Etsy, and Netflix, are routinely deploying code into production hundreds, or even thousands, of times per day, while providing world-class agility, reliability, and security. In contrast, most organizations struggle to do releases every nine months.
By studying over 14,000 IT professionals worldwide, the authors have observed that high-performing organizations are 2.5 times more likely than their peers to exceed profitability, market share, and productivity goals. The DevOps Handbook shows leaders how to replicate these incredible outcomes, describing what is required from all parts of the technology organization. Product Management, Development, Test, IT Operations, and Information Security working together can create the cultural norms and the technical practices necessary to maximize organizational learning, increase employee satisfaction, and win in the marketplace.
- ISBN-101942788002
- ISBN-13978-1942788003
- PublisherIT Revolution Press
- Publication date6 Oct. 2016
- LanguageEnglish
- Dimensions14.81 x 2.67 x 22.89 cm
- Print length480 pages
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Product details
- Publisher : IT Revolution Press
- Publication date : 6 Oct. 2016
- Language : English
- Print length : 480 pages
- ISBN-10 : 1942788002
- ISBN-13 : 978-1942788003
- Item weight : 617 g
- Dimensions : 14.81 x 2.67 x 22.89 cm
- Best Sellers Rank: 402,813 in Books (See Top 100 in Books)
- 1,943 in Business Life (Books)
- 2,570 in Business Careers (Books)
- Customer reviews:
About the authors

Jez Humble is co-author of several books on software including Shingo Publication Award winner Accelerate, The DevOps Handbook, Lean Enterprise, and Jolt Award winner Continuous Delivery. He has spent his career working with code, infrastructure, and product development in companies of varying sizes across three continents, from startups to the US Federal Government, and taught classes in software engineering and product development at UC Berkeley. He was co-founder and CTO of DORA (DevOps Research and Assessment), which was acquired by Google in 2018. He currently works as a site reliability engineer for Google Cloud.

In 2009 he coined the word devops by organizing the first devopsdays event. He organized conferences all over the world to collect and spread new ideas. As a pioneer he is always on the look out for new ideas to implement and explore. Currently in the media sector where he is guiding broadcasters with the transition to enter into a dialogue with it's audience as a closed feedback loop.

Gene Kim is a multiple award-winning CTO, researcher and author, and has been studying high-performing technology organizations since 1999. He was founder and CTO of Tripwire for 13 years. He has written six books, including The Unicorn Project (2019), The Phoenix Project (2013), The DevOps Handbook (2016), the Shingo Publication Award winning Accelerate (2018), and The Visible Ops Handbook (2004-2006) series. Since 2014, he has been the founder and organizer of the DevOps Enterprise Summit, studying the technology transformations of large, complex organizations.
In 2007, ComputerWorld added Gene to the “40 Innovative IT People to Watch Under the Age of 40” list, and he was named a Computer Science Outstanding Alumnus by Purdue University for achievement and leadership in the profession.
He lives in Portland, OR, with his wife and family.

Dr. Nicole Forsgren is considered one of the most prominent and important minds in DevOps and developer productivity. She is author of two best-selling, award-winning books: Accelerate: The Science of Lean Software and DevOps, which netted a Shingo Publication Award, and The DevOps Handbook: How to Create World-Class Agility, Reliability & Security in Technology Organizations, now in its second edition. Her latest, Frictionless: 7 Steps to Remove Barriers, Unlock Value, and Outpace Your Competition in the Age of AI, was recently released. She is best known for her work measuring the technology process and as the lead investigator on the largest DevOps studies to date. She has been an entrepreneur (with an exit to Google), professor, developer, sysadmin, and performance engineer.
Nicole’s work has been published in several peer-reviewed journals and conferences. Nicole earned her PhD in Management Information Systems and Masters in Accounting from the University of Arizona. She splits her time between the Southwest and the PNW, and recharges her brain with gym time, tacos, and Diet Coke.

I've had an extensive career in IT management spanning over 45 years, with a body of work that includes "Deming's Journey to Profound Knowledge" and "The DevOps Handbook." My current research interests lie in DevOps, DevSecOps, IT risk, modern governance, and audit compliance. Over the years, I've sold companies to Docker and Dell, and I was a founding member of Opscode (now Chef).
I also founded Gulf Breeze Software, an award-winning IBM business partner known for its expertise in deploying Tivoli technology for enterprises. I've authored six IBM Redbooks on enterprise systems management, and I was the founder and chief architect at Chain Bridge Systems. All in all, I've authored over 11 books and launched more than 10 startups.
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This is the most comprehensive and practical DevOps guide out
Top reviews from United Kingdom
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- Reviewed in the United Kingdom on 7 October 2021Format: PaperbackVerified PurchaseThis is the best book I’ve read on DevOps and it follows on nicely from Gene Kim’s other book The Phoenix Project.
It’s quite easy to think that DevOps practices are just something that dev teams deal with and the value is simply just an increase in throughput, but the book provides clarity on the colossal value that adopting a DevOps culture and the principles can have on teams, the business, and customers.
Throughout the book, Gene echoes the importance of having the whole product team (product manager, designer and several engineers)) involved in the transformation, as well as focusing on outcomes, and to achieve outcomes you need to collect data and learn through experimentation which is covered in the book too.
Gene gives good advice that it’s important to avoid funding projects and instead you should fund services and products: “A way to enable high-performing outcomes is to create stable service teams with ongoing funding to execute their own strategy and road map of initiatives”.
This is the most comprehensive and practical DevOps guide out there and the layout makes the content easy to digest. The book covers:
– History leading up to DevOps, and Lean thinking
– Agile, and continuous delivery
– Value streams
– How to design your organisation and architecture
– Integrating security, change management, and compliance
The principles and tech practices of:
1. Flow
2. Feedback
3. Continual Learning and Experimentation
“Our goal is to enable market-oriented outcomes where many small teams can quickly and independently deliver value to the customer”
5.0 out of 5 starsThis is the best book I’ve read on DevOps and it follows on nicely from Gene Kim’s other book The Phoenix Project.This is the most comprehensive and practical DevOps guide out
Reviewed in the United Kingdom on 7 October 2021
It’s quite easy to think that DevOps practices are just something that dev teams deal with and the value is simply just an increase in throughput, but the book provides clarity on the colossal value that adopting a DevOps culture and the principles can have on teams, the business, and customers.
Throughout the book, Gene echoes the importance of having the whole product team (product manager, designer and several engineers)) involved in the transformation, as well as focusing on outcomes, and to achieve outcomes you need to collect data and learn through experimentation which is covered in the book too.
Gene gives good advice that it’s important to avoid funding projects and instead you should fund services and products: “A way to enable high-performing outcomes is to create stable service teams with ongoing funding to execute their own strategy and road map of initiatives”.
This is the most comprehensive and practical DevOps guide out there and the layout makes the content easy to digest. The book covers:
– History leading up to DevOps, and Lean thinking
– Agile, and continuous delivery
– Value streams
– How to design your organisation and architecture
– Integrating security, change management, and compliance
The principles and tech practices of:
1. Flow
2. Feedback
3. Continual Learning and Experimentation
“Our goal is to enable market-oriented outcomes where many small teams can quickly and independently deliver value to the customer”
Images in this review
- Reviewed in the United Kingdom on 6 December 2024I read the review of this book and I recommend it for business owners and lead IT members. Book is useful for DevOps and securing your business.
- Reviewed in the United Kingdom on 30 May 2025As a DevOps manager overseeing both a university and a college estate, I grabbed the paperback of the second-edition DevOps Handbook to see whether the new case studies spoke to the sprawling, budget-conscious world of higher-ed IT. They do—mostly.
The expanded material folds in 15 fresh stories (Fannie Mae, adidas, the USAF), and Nicole Forsgren’s updated research threads everything together with hard numbers rather than hopeful anecdotes. The big win for me is how clearly the authors now argue that DevOps isn’t an IT side quest; it’s a campus-wide culture shift. Swapping “feature flags” for “course-registration flags” made more than a few lightbulbs go off in my team’s heads.
Print quality is solid—matte pages that survive high-lighter abuse—and the companion PDF (download link in the book) means I can clip graphs straight into faculty slide decks. The only drawback is heft: at nearly 500 pages, it’s more brick than handbook. The authors try to offset that with handy margin icons, but I still found myself flipping back to the practices summary in Part IV to keep the fire-hose of information organized.
If you’re already knee-deep in Jenkinsfiles and Terraform, some chapters will feel like familiar territory, yet the new real-world war stories make the reread worthwhile. For anyone still arguing why DevOps matters outside the data centre, this second edition gives you the narrative ammunition and the metrics to win budget, hearts, and—crucially—academic board approval.
- Reviewed in the United Kingdom on 1 November 2016Not what I expected and I am sure others will feel the same after waiting this long and being an avid fan of The Phoenix Project. Not disappointed either! Fast-paced, simple to read, many concepts to thrown out on how to introduce the concepts of DevOps (Continuous anything), the values (CLAMS) and the principles (The 3 ways of flow, feedback and keep experimenting and learning).
This is a handbook, not a step-by-step guide. As a handbook it provides ideas on how to look at the work you perform for your organisation that is reliant on technology (so almost everything) and via a collaborative approach strongly supported by leadership to make things better, faster and safer. Think of the outcomes of impressed customers, happier staff and less cost.
DevOps Handbook is packed with extra information and guidance to keep you learning for years and the variety of webinars and blogs beginning to materialise around this book, will ensure that the technology community can keep this movement alive for some time to come. Have a read, learn, and join the DevOps party.
- Reviewed in the United Kingdom on 6 February 2017Format: PaperbackVerified PurchaseThis is an amazing work! There is so much detailed content and it is wall to wall with insight from real world implementations. I must admit though that personally I would have preferred a lot more diagrams to consolidate many of the points being made, as the ideas got swamped by the detail for me.
I think it makes for better reference material than a step by step guide through what to do and the rationale for why. At the end of the book I'm not sure I could really summarise what I learned beyond the few glib phrases I already knew - but judging by the other reviews this probably says more about me than the suitability of the book.
It might help to just have a summary at the start or the end of each chapter?
- Reviewed in the United Kingdom on 18 September 2017Format: PaperbackVerified PurchaseOver the last few years I have worked as both a developer and a DBA (database administrator). DevOps has become a buzz word in recent years and, on recommendation, I brought this book to help increase my knowledge of this area.
A trend with modern IT related books is to be over verbose and repetitive. I have a 1000+ page database tome that could be reduced to 300 pages without loss of content. This is the same it could be easily halved. The book has improved my understanding of DevOps but was disappointing at the same time. Is there a really good book on DevOps out there?
Top reviews from other countries
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Jose OrtegaReviewed in Mexico on 31 July 20225.0 out of 5 stars Gran libro para estos nuevos tiempos!
Una excelente referencia para entender la simbiosis entre Desarrollo-Seguridad-Operaciones para hacer más ágil los procesos de lanzamiento de nuevos productos y servicios
Christian BaldinatoReviewed in Italy on 24 August 20245.0 out of 5 stars A must read for everyone working in IT
I loved this book. I recommend the reading of it to everyone involved in IT software delivery. It is not technical, so it is easy to understand for everyone, business people too.
Alexandre PINONReviewed in France on 6 March 20235.0 out of 5 stars This blew my mind
As CTO, I'm glad I read this book through. Implementing the devOps principles has enabled my team to greatly improve product quality, and thus customer satisfaction.
Dennis MuzzaReviewed in the United States on 1 January 20185.0 out of 5 stars The definitive guide to DevOps
This book is a worthy sequel to The Phoenix Project, a kind of novel that illustrated the principles of DevOps in a similar fashion that Goldratt's The Goal explained a generation ago the principles behind lean manufacturing and the theory of constraints. It used a fictional story to help the reader understand the "why" of DevOps and what a successful end state looks like. In The DevOps Handbook the same set of authors continue where they left off, this time explaining the "how" of DevOps, how the three Ways (flow, feedback, continuous learning) are implemented in practice. This book lets you see through the current hype around DevOps, much of it coming from tool vendors positioning their various "solutions" as silver bullet, putting the technology in its rightful place beside people and process. While in the Flow section there is plenty on continuous integration and continuous delivery (CI/CD) that for most people is what first comes to mind when they think of DevOps, since so much has been written about this elsewhere I don't think this is the most useful part of the book. To me the most valuable section, because it's not covered so well elsewhere, is the one on the principles of feedback, how information flows back from production environments to development via telemetry and A/B testing. But perhaps what is most useful and by itself makes this book more than worth its price are the various case studies from the companies with the most mature DevOps practices, what problems they were struggling with at first and how they got to where they are now. The book ends on a great note with the appendix, which elaborates on the lean principles on which the theoretical framework behind DevOps is built, a how to guide on "blameless postmortems", and an extensive list of references, most of them with URLs, so that the reader can drill down on all the subjects covered.
R.B.Reviewed in Germany on 15 July 20225.0 out of 5 stars Mandatory read
I don‘t care what kind of job you work in a software development company. This book is a must read for you.














