LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Learn more in our Cookie Policy.
Select Accept to consent or Reject to decline non-essential cookies for this use. You can update your choices at any time in your settings.
The Sales Account Manager is responsible for managing and growing a portfolio of customer accounts, driving revenue, strengthening client relationships, and ensuring an exceptional customer experience. This role combines strategic account planning with day-to-day sales execution to achieve organizational goals.
Requirements
Account Management & Client Relationships
Primary point of contact of assigned accounts, building long-term strategic partnerships
Understand client needs, business goals, and challenges to recommend appropriate solutions
Resolve issues, manage escalations, and ensure customer satisfaction
Partner with internal teams (product development, marketing, customer service, etc.) to support customer acquisition, ensuring alignment with customer needs.
Serve as the customer advocate during the product development process, providing feedback and insights from the market to shape offerings.
Own and resolve customer issues or concerns, ensuring a positive customer experience and long-term retention.
Sales & Revenue Growth
Develop account plans to expand revenue through upselling, cross‑selling, and renewals.
Meet or exceed monthly, quarterly, and annual sales targets.
Identify new business opportunities within existing accounts and emerging markets.
Manage the full sales cycle—including proposals, pricing, negotiations, and contract execution
Establish customer-led sales forecasts for new opportunities and communicate these to planning and production teams for efficient delivery scheduling.
Obtain and process purchase orders, and communicate delivery schedules, ensuring timely and accurate order fulfillment.
Continually assess customer buying patterns, upsell relevant products, and introduce new lines to drive sales growth.
Negotiation
Support the facilitation of negotiations and contract agreements in partnership with leadership, pricing, and legal teams, ensuring alignment with organizational objectives and compliance requirements
Customer Success Partnership
Work closely with customer success and support teams to ensure smooth onboarding, training, and product adoption
Anticipate and identify the customers' needs and grown areas. Develop holistic solutions to deliver value to the customer.
Benefits
Comprehensive Health Coverage: Including medical, prescription, dental, and vision care plans as well as HSA / FSA accounts
Insurance Protection: Basic term life, accidentals, short- and long-term disability, and voluntary life insurance coverage
Financial Security: Short and long-term disability plans, along with a 401(k) retirement plan
Time Off Support: Flexible time off program, paid holidays, sick leave, and parental leave benefits
Lifestyle Benefit: Voluntary Pet Insurance
Seniority level
Entry level
Employment type
Full-time
Job function
Sales
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Footprint by 2x
