Contract Manager

About Centella

World Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced health care technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.

Job Description

The Contract Manager is responsible for managing all contracts that support the sales, service, and operational functions of our diagnostic imaging business. This role ensures contractual terms align with company strategy, regulatory requirements, and customer expectations. The Contract Manager partners closely with Sales, Service Operations, Finance, Outside Legal Counsel, and HTS teams to enable profitable growth, reduce risk, and deliver an exceptional customer experience.

Main Duties and Responsibilities

Contract Administration

• Maintain contract accuracy across CRM, ERP, and document management systems.
• Track contract status, renewals, expirations, and amendments while ensuring timely follow-up with internal stakeholders and customers.
• Ensure compliance with internal approval workflows, pricing policies, discount guardrails, and margin expectations.
• Risk & Compliance Management
• Evaluate and mitigate contractual and operational risks related to liabilities, indemnification, service-level penalties, parts and labor coverage, regulatory requirements, and performance commitments.
• Ensure contracts comply with state/federal regulations (e.g., Stark, Anti-Kickback, HIPAA when applicable) and company legal standards.

Cross-Functional Collaboration

• Act as a strategic partner for Sales, guiding deal structure, profitability, and negotiation strategies.
• Partner with Operations, Finance, and Quality teams to validate technical requirements, coverage levels, and contract deliverables.
• Support Marketing and Product Management in developing standardized contract templates, updated terms, and new service offerings.
• Provide training and support across the organization regarding contracts, terms, and best practices.

Performance and Reporting

• Provide regular reporting and insights to leadership on contract pipeline, risk areas, and optimization opportunities.
• Lead continuous improvement initiatives to streamline contract processes and improve turnaround time.

Skills and Abilities

• Detail-oriented with strong organizational skills
• Problem-solving and analytical thinking
• Ability to meet multiple deadlines in a commercial environment
• Collaborative mindset
• Strong business and financial acumen
• Professional communication and customer-facing presence
• Strong auditing and drafting skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously
• Knowledge of contract law and regulations
• Ability to use and/or learn CRM software

Qualifications

• The ideal candidate will have experience in the medical device industry and a strong background in contract management.
• Bachelor's degree in business, Finance, Legal Studies, Healthcare Administration, or related field.
• 3–5+ years of contract management experience, ideally in healthcare, medical devices, or diagnostic imaging service/sales.
• Strong understanding of service contract structures, healthcare purchasing processes, and risk management.
• Excellent negotiation, communication, and analytical skills.
• Proficiency with CRM/ERP systems and contract lifecycle management tools.

Preferred:

• Experience with diagnostic imaging equipment (CT, MRI, Mammo, PET/CT, X-ray) and related service models.
• Knowledge of Stark, Anti-Kickback, and healthcare contracting compliance.

What's in it for you?

• Hybrid work schedule
• Career Growth Opportunities
• Training and Development
• 401k with company match
• Medical, Dental, Vision
• Paid Time Off
• Health Savings and Flexible Spending Account

This is a hybrid role, requiring office presence in our fabulous offices in South Miami, two to three days a week (at the company's sole discretion, and subject to change). Come join our collaborative and winning team in a family business that has become a business of families!