Customer Solutions Engineer, gTech

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year
  
  

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Sunnyvale, CA, USA; Seattle, WA, USA; San Francisco, CA, USA.Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
• 3 years of experience in either system design or in one programming language (Java, C++, Python, etc.).
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
  
  

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• Experience using Google Ads or other online advertising solutions and the media/tech landscape.
• Experience in a customer-facing role translating technical concepts and solutions to non-technical and executive audiences.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Experience with big data platforms and large volume data analytics.
• Ability to work well in a dynamic environment to solve problems and think critically.
  
  

About The Job

The Customer Solutions Engineering team is responsible for developing solutions to the business problems faced by the advertisers. In this role, you will use the coding abilities, communication skills, desire to solve problems, passion for scale and big data, and business acumen to develop answers to questions. Your solutions will take many forms, from prototypes and demos to education all with the technology resources of Google to back it up. You will be responsible for identifying and prioritizing your own projects. You will see the unique business issues faced by our largest advertisers. Working across the entire organization, you will have the chance to leverage your wide-ranging experience and skill-set to find the best solution for the problems.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

The US base salary range for this full-time position is $127,000-$183,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Manage technical relationships with a select client portfolio.
• Work with business to identify business opportunities leveraging both display and performance solutions supported by the team.
• Collect requirements, provide guidance and best practices to apply ad products and technologies to achieve advertisers' business goals.
• Design and implement cross-product customized solutions with the client.
• Be responsible for end-to-end implementations and escalations managed by other Google teams for named accounts.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .