Customer Support Specialist

Basics

Job Title: Golf Customer Support Specialist I

Reports To: Golf Customer Support Supervisor

Location: Atlanta Metropolitan Area (Hybrid)

Direct Reports: No

About Mizuno

Mizuno Corporation was established in Osaka, Japan by Rihachi Mizuno in 1906. Its wholly-owned subsidiary, Mizuno USA is located in Peachtree Corners, GA and manufactures and distributes the highest quality sporting equipment, footwear, and apparel. World champions and dedicated enthusiasts alike regard Mizuno as the pinnacle in craftsmanship and performance for baseball, golf, pickleball, running, soccer, softball, swimming, tennis, volleyball, and more.

For 120 years, we have followed the principle of "contributing to society through the advancement of sporting goods and the promotion of sports." Every global Mizuno Team Member wholeheartedly believes in this purpose and lives it on a daily basis.

If you believe in the power of sports to generate happiness, and want to apply your talents to help athletes at every level of competition achieve their very best, you are the kind of person we want on our team!

Summary

The Customer Support Specialist interacts with the company’s customers by addressing inquiries and resolving complaints, ensuring a high level of customer support on a specific product or service. This role is responsible for processing orders received via email and other means, and ensuring orders flow through the system properly.

Essential Duties and Responsibilities

The Customer Support Specialist will perform specific tasks like the following:

• Assist customers and sales reps in billing, pricing, program inquiries, and processing rush requests.
• Answer incoming phone calls through the Call Center.
• Resolve customer problems as needed, including invoice and shipping errors, returns, and general issues for running accounts.
• Process change requests and cancellations on existing orders as directed by the customer and/or sales representative.
• Process requests for returns.
• Maintain up-to-date knowledge of Mizuno USA’s product lines.
• Review orders to ensure that they are processing smoothly.
• Collaboratively maintain centralized email boxes.
• Maintain files and organize older returns, orders, and credit memos.
• Communicate with multiple departments about orders, credits, invoicing, and other related requests.

Qualifications

• Bachelor’s degree in Business or related field, or equivalent combination of education and experience
• 1-3 years of prior work experience in a customer-serving role
• Extensive knowledge of golf equipment, including hard and soft goods, or the ability quickly to become a subject matter expert
• Previous experience in retail sales is a plus, especially golf specialty, other sporting goods, footwear, and/or apparel
• Excellent written and verbal communications skills, including the ability to listen to customer concerns and respond with the utmost professionalism
• Excellent organizational skills, with an ability to pay particular attention to detail
• Proficient computer skills with the ability to learn new software
• Familiarity with ERP systems like JD Edwards
• High level of proficiency in Microsoft Office applications
• Positive attitude and pleasant personality
• Service-oriented and able to resolve customer grievances

Physical Demands/Essential Functions

• Prolonged periods sitting at a desk and working on a computer in an open office environment
• Ability to communicate verbally by phone for up to 8 hours per day
• Must be able to hear and communicate with customers internally/externally.
• Must be able to lift up to 15 pounds at times.

Whenever possible, Mizuno USA, Inc. strives to promote from within if the skills and necessary qualifications meet the requirements for the position. Internal and external candidates will be considered for the position and the best candidate will be hired.

Mizuno USA, Inc. is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status or other protected classification.

EOE M/F/D/V