General Manager

WUNDERKIND is hiring a Store Manager for our Scottsdale, Arizona flagship boutique.

WUNDERKIND blends refined taste, deep industry relationships, and exceptional customer service to create a true home for luxury consumers. With boutiques across Arizona, California, and Utah — and a fourth location opening Summer 2026 — we’re continuing to grow thoughtfully while maintaining a highly curated, client-first experience.

Our Scottsdale flagship is a high-visibility location and a cornerstone of the WUNDERKIND brand. We’re seeking a dynamic leader who thrives on driving results, building meaningful client relationships, and developing top-tier talent.

At WUNDERKIND, we operate with PRIDE:

• Pride in what we do

• Pride in bringing together a community

• Pride in our accomplishments

• Pride in the journey

Sales Leadership & Business Performance

• Own and execute store-level sales and profitability goals aligned with company targets

• Drive key KPIs including Net Sales, Conversion Rate, Average Order Value (AOV), Units Per Transaction (UPT), Return Customer Rate (RCR), and Client Capture

• Leverage CRM insights to set clear clienteling goals and ensure consistent relationship-building activity

• Analyze performance trends to inform strategic actions and optimize results

• Lead from the floor, modeling luxury selling behaviors and elevated service standards

Client Experience & Brand Loyalty

• Deliver a best-in-class, highly personalized luxury customer experience

• Build and sustain a strong clienteling culture focused on long-term relationships and repeat business

• Ensure consistent brand storytelling and service execution across all customer touchpoints

• Proactively resolve client concerns with discretion, professionalism, and urgency

Team Leadership & Talent Development

• Train, coach, and develop associates in sales excellence, product knowledge, and client engagement

• Set clear performance expectations and conduct KPI-driven performance reviews

• Foster a culture of accountability, professionalism, and continuous growth

Operations & Store Excellence

• Maintain an immaculate store environment that adheres to visual merchandising and brand aesthetics

• Oversee inventory best practices to ensure accuracy and operational compliance

• Ensure visual merchandising and store presentation align with brand guidelines

• Drive operational excellence, including efficient back-of-house processes and proper use of reporting systems

• Manage administrative responsibilities including payroll, scheduling, and store supplies

About You

• 5+ years of experience in luxury retail, hospitality, or a comparable client-focused leadership environment

• Strategic, results-oriented leader who anticipates needs and leverages downtime to build momentum

• Proven success driving KPIs and developing high-performing sales teams

• Strong clienteling mindset with the ability to build long-term customer relationships

• Polished communication style, strong business acumen, and attention to detail

Work Schedule & Compensation

• Salary: $110,000

• Annual bonus potential up to $20,000

• Medical, dental, and vision benefits

• 401(k)

• 15 days of paid time off and 7 paid company holidays

• Parental leave

• Employee discount